Amanda Voravongsa
Recovery Coach
Edmonton,AB
Summary
My vision and commitment are to create a judgement-free, safe space where individuals embark on their unique recovery journey. Rooted in ethics and integrity, I emphasize the importance of collaboration and respect. My approach is centered on professional boundaries, ensuring that each person feels supported, empowered, and respected as they navigate their path to recovery. I am committed to upholding these values, fostering a positive environment dedicated to continuous growth and healing. Through trust building and participant-centered support, I strive to make a positive difference.
Overview
11
11
years of professional experience
Work History
Office Assistant / Sales Associate
Outdoor Rooms Without Walls
Edmonton, Alberta
01.2022 - 08.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication and collaboration with warehouse personnel.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
General Manager
LA Fitness
Edmonton, AB
08.2015 - 02.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed employee reviews, training, schedules, and contract negotiations.
- Fostered a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Inside Sales Coordinator
Keystone Automotive Industries
Edmonton, Alberta
11.2011 - 08.2015
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled complex client issues expertly
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
Education
Graduate Certificate - Recovery Coaching In Justice Settings
Recovery Coach Academy Canada
Edmonton, AB 05.2025 - 05.2025
Graduate Certificate - Recovery Coaching In The Emergency Department
Recovery Coach Academy Canada
Edmonton, AB 05.2001 - 05.2025
Graduate Certificate - Spirituality For Recovery Coaching
Recovery Coach Academy Canada
Edmonton, AB 05.2001 - 03.2025
Graduate Certificate - Recovery Coaching And Professionalism
Recovery Coach Academy of Canada
Edmonton, AB 05.2001 -
Graduate Certificate - Ethical Considerations For Recovery Coaches
Recovery Coach Academy Canada
Edmonton, AB 05.2001 -
Graduate Certificate - Recovery Coach
Recovery Coach Academy Canada
Edmonton, AB 05.2001 -
Graduate Certificate - Recovery College
Canadian Mental Health Association
Calgary, AB 05.2001 -
Skills
Participant focused
Motivator
Conflict resolution
Community resources
Professionalism
Attention to detail
Active listening
Effective communication
Client goal setting
Adaptability and flexibility
Teamwork and collaboration
Recovery planning
Professional ethics
Timeline
Graduate Certificate - Recovery Coaching In Justice Settings
Recovery Coach Academy Canada
05.2025 - 05.2025
Office Assistant / Sales Associate
Outdoor Rooms Without Walls
01.2022 - 08.2022
General Manager
LA Fitness
08.2015 - 02.2021
Inside Sales Coordinator
Keystone Automotive Industries
11.2011 - 08.2015
Graduate Certificate - Recovery Coaching In The Emergency Department
Recovery Coach Academy Canada
05.2001 - 05.2025
Graduate Certificate - Spirituality For Recovery Coaching
Recovery Coach Academy Canada
05.2001 - 03.2025
Graduate Certificate - Recovery Coaching And Professionalism
Recovery Coach Academy of Canada
05.2001 -
Graduate Certificate - Ethical Considerations For Recovery Coaches
Recovery Coach Academy Canada
05.2001 -
Graduate Certificate - Recovery Coach
Recovery Coach Academy Canada
05.2001 -
Graduate Certificate - Recovery College
Canadian Mental Health Association
05.2001 -
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