Amanda Visca
Niagara Falls,Ontario
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
43 North Restaurant Group
Niagara Falls, On
10.2023 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Food and Beverage Server And Supervisor
The Famous Coffee Shop/ Lucky's Inc
Niagara Falls, Ontario
07.2004 - 10.2023
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Followed workplace safety procedures to reduce accidents and hazards.
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Greeted guests warmly to foster welcoming environment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees
- Showed excellent leadership skills
- Lead high energy and successful shifts
- Cashed employees out at end shift
- In charge of scheduling and event preparation
Food and Beverage Server
Triple D's Diner
Niagara Falls
03.2016 - 09.2021
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
- Followed workplace safety procedures to reduce accidents and hazards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ON06.2004
Skills
- Upselling
- Guest service
- Safe food handling
- Point of Sale
- Restocking
- First aid certification
- Smart serve certification
- Health And Safety certification
- Sanitation
- High-volume dining
- Guest relations management
- Cash Handling
- Menu presentation
Languages
English
Native or Bilingual
French
Limited Working
Italian
Native or Bilingual
Certification
- WHIMIS Training - 2021
- Smart Serve Training/ certification
- First aid certification
- Health and safety certificate
Timeline
General Manager of Food Service
43 North Restaurant Group
10.2023 - Current
Food and Beverage Server
Triple D's Diner
03.2016 - 09.2021
Food and Beverage Server And Supervisor
The Famous Coffee Shop/ Lucky's Inc
07.2004 - 10.2023
High School Diploma -
Stamford Collegiate