Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Vernall

KINGSTON,Ontario

Summary

Highly experienced Customer Service Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

15
15
years of professional experience

Work History

Housekeeping Room Attendant

Comfort Inn & Suites
03.2022 - Current
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Cashier

Wendys
Kingston, ON
08.2015 - 06.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Private Nanny

Nanny
Kingston, ON
01.2012 - 09.2014
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Prepared tasty, healthy meals for children to encourage good eating habits.

Cashier

KFC
Kingston, ON
11.2009 - 12.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Education

High School Diploma -

Loyola School of Adult And Continuing Education
Kingston, ON
06.2014

Skills

  • Educational Sales
  • Store Merchandising
  • Sales Generation
  • Retail Accounts
  • POS System Operations
  • Customer Service
  • Managing Cash Register
  • Store Opening and Closing
  • Team Contribution
  • Fitting Room Oversight
  • Childcare Techniques
  • Chore Assignments

Timeline

Housekeeping Room Attendant

Comfort Inn & Suites
03.2022 - Current

Cashier

Wendys
08.2015 - 06.2020

Private Nanny

Nanny
01.2012 - 09.2014

Cashier

KFC
11.2009 - 12.2010

High School Diploma -

Loyola School of Adult And Continuing Education

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Amanda Vernall