Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Valcin

OTTAWA,ON

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

2
2
years of professional experience

Work History

Assistance supervisor ,customer service

Grenfell catering
Ottawa, Ontario
04.2026 - Current
  • Supervised daily kitchen operations to ensure efficient food preparation.
  • Trained staff on food safety and sanitation procedures.
  • Coordinated inventory management and restocking of supplies.

Customer Service Team Lead

Sam's club
United state, Lincoln Nebraska
06.2024 - 12.2025
  • Led customer service team to enhance member satisfaction and engagement.
  • Resolved escalated member issues to maintain a positive shopping experience.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.

Customer Service Representative

Walmart
United state, Lincoln nebraska
02.2024 - 12.2025
  • Assisted customers with product inquiries and provided accurate information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions efficiently using point-of-sale systems and cash handling procedures.
  • Collaborated with team members to improve service quality and customer satisfaction.

Education

Unniversite De Port Aux Prince
Haiti, Port aux prince

Skills

  • Customer engagement
  • Communication strategies
  • Conflict resolution
  • Time management
  • Detail orientation
  • Service quality improvement
  • Transaction processing
  • Sales support
  • Marketing coordination
  • Staff motivation and discipline

Languages

French
First Language
English
Advanced (C1)
C1

Timeline

Assistance supervisor ,customer service

Grenfell catering
04.2026 - Current

Customer Service Team Lead

Sam's club
06.2024 - 12.2025

Customer Service Representative

Walmart
02.2024 - 12.2025

Unniversite De Port Aux Prince

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Amanda Valcin