Amanda Tremblay
Campbell River,BC
Summary
Highly-motivated employee with a desire to take on new challenges. Administrative experience with excellent customer service and time management skills. Friendly and self-motivated. Knowledge of medical terminology. Driven to perform successfully in a solitary role or as part of a team.
Overview
22
22
years of professional experience
Work History
Medical Laboratory Assistant
LifeLabs
Campbell River/Courtenay, BC
05.2021 - 03.2024
- Collected blood samples from patients for testing purposes.
- Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
- Processed specimens according to standard operating procedures.
- Managed the inventory of laboratory supplies and reagents.
- Entered data into electronic medical records systems accurately and timely.
- Observed safety protocols while working with hazardous materials in the lab setting.
- Ensured compliance with all relevant regulations related to quality assurance standards.
- Performed routine cleaning and sterilization duties within the lab area.
- Followed standard precautions using personal protective equipment as required.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
Administrative Assistant
Investors Group Wealth Management
Campbell River, BC
05.2019 - 03.2020
- Provided information to resolve inquiries and bolster client satisfaction.
- Arranged domestic travel, and transportation needs for staff.
- Created and maintained spreadsheets
- Supported departmental operations, including filing and report preparation
- Set up and maintained physical and electronic filing systems.
- Performed complex administrative management of sensitive and confidential issues.
- Contacted customers via phone and email to follow up with inquiries.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Retail Sales Associate
Jim's Clothes Closet Ltd
Campbell River, BC
04.2019 - 05.2020
- Provided every customer with professional and polite support for sales needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience.
Sales Associate
Walmart Wireless by OSL
Courtenay, BC
08.2016 - 03.2019
- Utilized Outlook, Excel, PowerPoint and Word on a daily basis.
- Performed all daily administrative duties required for opening and closing the department.
- Provided excellent customer service and sales expertise both in person and over the phone.
- Completed all contract documentation, reviewing it and filing, as well as ensuring all contracts disposed of as per confidentiality policies.
- Provided feedback calls to ensure appropriate past service, and inquiring about any future needs.
- Completed cash and credit transactions, as well as balancing financial statements daily.
- Talked with the customer to find the best phone and rate plan for that individual.
- Worked in collaboration with brand representatives to ensure product availability, counts and customer satisfaction.
- Exceeded sales goals consistently.
- Worked with Walmart in shipping and receiving large quantities of phones.
Assistant Manager
Wee Care Early Childhood Centre
Comox, BC
10.2015 - 07.2016
- Resolved problems with office equipment and computer systems, including hardware and software, e-mail, and network systems.
- Installed, configured, and upgraded computer software. Maintained and updated confidential files and filing systems.
- Provided administrative support, using Word and Excel with regard to confidential materials.
- Consistent experience opening and closing the school, managing staff and training individuals for work.
- Assisted the manager in aspects of client care and human resources management.
- Created monthly invoices for over 35 children.
Administrative Assistant
InVancouver Web Services
Surrey, BC
01.2008 - 01.2009
- Pleasantly welcomed visitors, answered phone calls and maintained the reception desk in the most professional manner.
- Managed the telephones and answering system, including modifying mailboxes.
- Utilized QuickBooks accounting software, Microsoft Office as well as other programs as needed.
- Prepared quotes and invoices for customers. Assisted in website maintenance, including providing content writing and editing.
- Handled accounts receivable and collected on past due invoices.
- Maintained office equipment by ordering supplies such as toner, ink cartridges, and paper.
Receptionist
Surrey Sport & Leisure Complex
Surrey, BC
03.2002 - 09.2004
- Provided assistance in booking appointments and managed the booking of lessons and resources by staff and community members.
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
- Answered and directed incoming calls using multi-line telephone system.
Education
Certificate - Medical Laboratory Assistant
Thompson Rivers University
Online Learning10.2020
English 115 - Critical Analysis and Essay Writing
North Island College Comox Vly
2016
Certificate - Animal Care Aide & Veterinary Reception
North Island College
Comox Valley2015
Skills
- Excellent communication
- File/record maintenance
- Medical terminology proficiency
- Teamwork
- Money handling
- Documentation and record-keeping
- Technologically savvy
- Proficient in Microsoft Office
- Inventory management
Timeline
Medical Laboratory Assistant
LifeLabs
05.2021 - 03.2024
Administrative Assistant
Investors Group Wealth Management
05.2019 - 03.2020
Retail Sales Associate
Jim's Clothes Closet Ltd
04.2019 - 05.2020
Sales Associate
Walmart Wireless by OSL
08.2016 - 03.2019
Assistant Manager
Wee Care Early Childhood Centre
10.2015 - 07.2016
Administrative Assistant
InVancouver Web Services
01.2008 - 01.2009
Receptionist
Surrey Sport & Leisure Complex
03.2002 - 09.2004
Certificate - Medical Laboratory Assistant
Thompson Rivers University
English 115 - Critical Analysis and Essay Writing
North Island College Comox Vly
Certificate - Animal Care Aide & Veterinary Reception
North Island College
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