Amanda Tran

• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Staged and sorted multiple types of products for loading.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Unloaded cargo from trucks with mechanized equipment.
• Logged unit quantities and entered data into inventory database.
• Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
• Consistently lifted materials weighing as much as 80 pounds.

Coordinator

• Verified quantity and description of materials received by checking merchandise against packing list.
• Disposal of unsuitable items and maintaining accurate records.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Conducted regular inspections and audits to check quality and verify inventory levels.
• Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Answered customer inquiries with courtesy and accuracy.
• Supported customers by phone regarding store operations, products, promotions and orders.
• Demonstrated strong knowledge of store services, products and policies.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Educated customers on special pricing opportunities and company offerings.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.