Amanda Thompson
Halifax,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Quality Control
RBSC-Business Governance & Controls
02.2021 - 11.2023
- Effectively analyze new unsecured application information and associated documents to assess reliability of adjudication, condition fulfillment, adherence to bank policies and effective risk management
- Effectively analyze unsecured/secured credit limit increase request and account reopen/re-issue to assess reliability of condition fulfillment, adherence to bank policies and effective risk management practices
- Provide findings on identified deficiencies from file reviews to Business unit management in clear, concise, respectful and constructive manner while staying within Service level agreements.
- Identify trends, gaps in policy and opportunities through data analysis to make recommendations accordingly.
- Monitor risks within core business group to ensure appropriate corrective action is taken where undue risk/issues are identified, including follow up reviews
- Report any unusual occurrences or fraudulent activity by completing and submitting unusual transaction reports.
- Adhere and ensure compliance with internal banking policies, rules/regulations and regulatory requirements including Privacy Code, Anti-Money Laundering/Anti-Terrorist Regulations and Bank Guidelines for Business.
Business Controls Specialist
Global Operations
04.2017 - 01.2021
- Contributed to overall success of Business Control Unit and Canadian Network, ensuring specific individual goals, plans, initiatives were executed/ delivered in support of team's business strategies and objectives.
- Responsible for providing independent and reliable next day review oversight to support Global Operations and Domestic Branch partners while ensuring all activities are followed in compliance with Bank governing regulations, internal policies and operational procedures.
- Responsible for completing Next Day reviews on Account Monitoring, Pay/No Pay advice, Retail Lending.
- Day-to-Day, Investment Platform Account Activity Report (IPAR) and Small Business cases via Business Controls Automated Tool (BCAT).
- Review, investigate, research and analyze customer transactions and escalate to Branch Management with appropriate recommendations in respect to regulatory requirements.
- Accurately identify Retail Lending Compliance deficiencies to ensure defect trending statistics are correctly recorded.
Manager Customer Service
Halifax District
10.2015 - 03.2017
- Develop and maintain key performance indicators (KPI's) and metrics to track effectiveness of customer experience initiatives, training, engagement, and providing regular reports to senior management
- Develop and execute comprehensive customer experience strategies and work plans in alignment with business objectives to drive improvements in customer experience
- Coordinate and ensure customer experience training programs were delivered to all frontline employees, in most effective way and ensured alignment with Scotiabank values and service standards
- Advocated for customers within organization, ensuring their needs and preferences were considered in decision making processes.
Assistant Manager, Operations & Administration
Atlantic Centralized Accounting
06.2013 - 09.2015
- Assisted in Management of department assigned budgets and expenses
- Identified improvements and implemented process changes resulting in cost savings.
- Lead and supported key initiatives indicated in Through Your Partners Eyes Program.
- Implemented and supported key initiatives for Service Excellence Activity Program.
- Managed Departments processing accuracy and productivity goals as measured by monthly and daily activities.
- Achieved and maintained audit grade of 3B through adherence to documented procedures, controls, effective reviews and testing.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Risk Culture & Appetite -
2023
Cybersecurity -
2023
Understanding Global Sanctions -
2023
Scotiabank's Anti-Money Laundering & Anti-Terrorist Financing Program -
2023
Anti-Bribery & Anti-Corruption -
2023
Digital Body Language -
2023
Inclusive Mindset -
2023
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS09.1989
Skills
- Expert understanding of Retail lending policies specific to unsecured credit and associated products
- Expert understanding of Canadian Branch Banking and / or Business Controls policies and processes
- Through knowledge of Bank Regulatory and Compliance requirements related to credit granting, Privacy, AML, including management control and audit disciplines
- Strong knowledge of retail lending process/procedures for unsecured adjudication and condition fulfillment
- Working knowledge of PC Skills (Word, Excel, PP, SharePoint, Power-BI)
- Strong Analytical, problem solving, fact finding and research skills
Languages
English
Full Professional
Timeline
Assistant Manager, Quality Control
RBSC-Business Governance & Controls
02.2021 - 11.2023
Business Controls Specialist
Global Operations
04.2017 - 01.2021
Manager Customer Service
Halifax District
10.2015 - 03.2017
Assistant Manager, Operations & Administration
Atlantic Centralized Accounting
06.2013 - 09.2015
Risk Culture & Appetite -
Cybersecurity -
Understanding Global Sanctions -
Scotiabank's Anti-Money Laundering & Anti-Terrorist Financing Program -
Anti-Bribery & Anti-Corruption -
Digital Body Language -
Inclusive Mindset -
High School Diploma -
Yarmouth Consolidated Memorial High School
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