Amanda Tatlow
Fort St.John
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Wajax Power Systems
06.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Administrator
Wajax Power Systems
09.2023 - 06.2024
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Advisor-Full time
Murray GM
09.2022 - 09.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Part Time - Respiratory Tech
Advanced Respiratory
01.2020 - 01.2021
Medical Office Assistant
Dr Patti Farrell
01.2017 - 01.2021
Casual - Scheduling Clerk (Unit Clerk)
Camrose St. Mary's Hospital
01.2019 - 01.2020
Full time - Medical Office Assistant
Family Clinic
01.2017 - 01.2018
Office Assistant / Well tester (Field)
Schlumberger
01.2013 - 01.2016
Education
Medical Office Management - Unit Clerk Specialty
Bredin College
01.2017
GED -
Selkirk College
01.2009
Skills
- Customer service
- Team management
- Conflict resolution
- Data analysis
- Quality assurance
- Client relations
- Safety compliance
- Communication skills
- Time management
- Problem solving
- Positive attitude
- Problem-solving
- Reliable and responsible
- Goal oriented
Certification
- WHIMIS/ TDG
- First aid/ CPR
- Provincial registration of standard practices.
Languages
English
Native or Bilingual
Timeline
Service Manager
Wajax Power Systems
06.2024 - Current
Service Administrator
Wajax Power Systems
09.2023 - 06.2024
Advisor-Full time
Murray GM
09.2022 - 09.2023
Part Time - Respiratory Tech
Advanced Respiratory
01.2020 - 01.2021
Casual - Scheduling Clerk (Unit Clerk)
Camrose St. Mary's Hospital
01.2019 - 01.2020
Medical Office Assistant
Dr Patti Farrell
01.2017 - 01.2021
Full time - Medical Office Assistant
Family Clinic
01.2017 - 01.2018
Office Assistant / Well tester (Field)
Schlumberger
01.2013 - 01.2016
GED -
Selkirk College
Medical Office Management - Unit Clerk Specialty
Bredin College
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