Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Sylvest

Calgary,AB

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Looking to apply my skills and creativity to team building and growth within the company while furthering my knowledge to exceed customer satisfaction and personal growth.

Overview

8
8
years of professional experience

Work History

Waitress

Hayden Block Smoke & Whiskey
06.2019 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Worked diligently and assist co-workers when necessary, including supporting bar when needed.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Key Leader

Lululemon
11.2020 - 11.2022
  • Created and maintained operational documents such as opening and closing checklists, employee contact list and store supply orders
  • Supported the store’s recruiting and hiring process by assisting our SM and ASM in the interview process in blind interviews to maintain an inclusive and unbiased group experience
  • Mentored junior team members, fostering professional growth and skill development.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Collaborated with the management team on implementing strategies to achieve store's monthly, quarterly and yearly sales targets.

Wellness Buyer

Amaranth Whole Foods
03.2018 - 01.2019
  • Built relationships with representatives from different vendors to promote their product and collaborate with in store promotions
  • Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Collaborated with internal departments from all four locations to better understand needs and determine purchasing requirements.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Forecasted purchasing trends and improved merchandising strategies to coordinate with monthly promotions and sales goals.

Wellness Lead

Amaranth Whole Foods
08.2016 - 03.2018
  • Maintained inventory levels, price checking, monitored merchandise and provided feedback to wellness buyer on trends and needs
  • Assigned employees to specific duties to best meet the needs of the store and motivate employees to achieve goals and provide excellent customer service
  • Consistently maintained high levels of cleanliness and organization creating a more efficient workspace for employees and a better customer experience for consumers
  • Ability to create purchase orders, apply and follow up with vendors regarding credits and orders
  • Managed a team of Wellness Advisors, ensuring consistent delivery of high-quality services across all interactions.
  • Investigate out of stocks and the department’s top sellers prior to Customer Appreciation Day for top sales.
  • Continuously developed professional skills by attending industry dinners, workshops, and webinars to stay current on the latest trends and best practices in the ever evolving health and wellness industry
  • Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.

Store Manager

Pharm Drugstore
03.2020 - 07.2020
  • Recruited, interviewed, hired and trained new employees
  • Created employee schedules and monitored labor costs
  • Implemented new procedures and safety measures during covid-19 including launching an ecommerce website for customers to shop online in the safety of their own homes all while increasing sales
  • Researched and asset new brands to fit Pharms green standards and clientele while controlling costs by forming relationships and negotiating with vendors
  • Handled all cash deposits, end of day till counts, submitted staff payroll and tracked all company purchases using receipt bank
  • Purchased supplements, smoothie bar inventory and all retail items such as health and beauty, home decor and seasonal items
  • Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses during the pandemic
  • Collaborated with our social media manager, photographed in store for social media posts, sharing new store items and brands
  • Posted for Instagram, created stories and communicated with brands and influencers for giveaways and cross promotions.

Waitress

Home & Away
07.2017 - 07.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or allergies
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Diploma in Applied Holistic Nutrition -

The Institute of Holistic Nutrition
Toronto, ON
01.2016

Pre Health Science Certificate -

Conestoga College
Kitchener, ON
01.2013

Skills

  • Highly organizational
  • Adaptable to new changes and responsibilities
  • Team Leadership
  • Complex Problem-Solving
  • Strategic Sourcing and procurement
  • Vendor Relationship Management
  • Negotiation Skills
  • Asset sales and determine the output and profitability
  • Adherence to high customer service standards

Timeline

Key Leader

Lululemon
11.2020 - 11.2022

Store Manager

Pharm Drugstore
03.2020 - 07.2020

Waitress

Hayden Block Smoke & Whiskey
06.2019 - Current

Wellness Buyer

Amaranth Whole Foods
03.2018 - 01.2019

Waitress

Home & Away
07.2017 - 07.2019

Wellness Lead

Amaranth Whole Foods
08.2016 - 03.2018

Diploma in Applied Holistic Nutrition -

The Institute of Holistic Nutrition

Pre Health Science Certificate -

Conestoga College

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Amanda Sylvest