Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda StMartin

Three Rivers

Summary

Skilled team player with strong background in management/ customer service environments. Works well independently to handle assignments and always ready to go above and beyond the basics. Quick learner with good computer abilities. Proficient in performing office and management duties. In-depth knowledge of Microsoft. Energetic leader with proven success in maximizing potential for business development. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

31
31
years of professional experience
1
1
Certification

Work History

Owner/Operator

3R Scapes
06.2014 - Current
  • Founded and operate a successful business, overseeing all aspects of operations
  • Oversaw budgeting and financial management, ensuring the company's financial health
  • Maintained high levels of customer satisfaction through exceptional service delivery
  • Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
  • Leveraged data analytics tools to track business performance and make data-driven decisions

Delivery driver

UPS
09.2021 - 01.2022
  • Delivered packages and goods to customers in a timely and efficient manner
  • Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
  • Ensured the safe handling and transportation of fragile or perishable items
  • Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
  • Provided excellent customer service by addressing inquiries and concerns promptly and professionally

Manager

Three Rivers Chevron
09.1994 - 01.2013
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Maintained high standards of quality control to ensure customer satisfaction
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Managed multiple projects simultaneously within established timelines

Bartender

River View Restaurant and Lounge
04.2004 - 01.2008
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

Education

Associate of Arts - Psychology

Porterville College
Porterville, CA

Skills

  • Bartending
  • Pricing
  • Upselling
  • Interviewing
  • Business management
  • Supervising experience
  • Team management
  • Customer service
  • Accounts receivable
  • Office manager experience
  • Social media management
  • Accounts payable
  • Business development
  • Kitchen experience
  • Administrative experience
  • Human resources
  • Employee evaluation
  • Payroll
  • Sales
  • Mentoring
  • Microsoft Office
  • Leadership
  • Organizational skills
  • Driving
  • Communication skills
  • Cash handling
  • Management
  • Research
  • Event Planning
  • Manual transmission
  • Route driving
  • Delivery driver experience
  • Basic math
  • English

Certification

  • Driver's License
  • Assessments
  • Customer service — Proficient June 2022 Identifying and resolving common customer issues Full results: Proficient
  • Customer focus & orientation — Proficient June 2022 Responding to customer situations with sensitivity Full results: Proficient

Timeline

Delivery driver

UPS
09.2021 - 01.2022

Owner/Operator

3R Scapes
06.2014 - Current

Bartender

River View Restaurant and Lounge
04.2004 - 01.2008

Manager

Three Rivers Chevron
09.1994 - 01.2013

Associate of Arts - Psychology

Porterville College

Similar Profiles

CREATE PROFILE
Amanda StMartin