Amanda Sobers

• Managed retail salon store construction projects, including renovations from inception to completion, with project budgets ranging from $500,000 to $750,000
• Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
• Prepared bid lists and packages for General Contractors, managed RFIs, and awarded contracts
• Conducted site visits and prepared reports to ensure quality construction and compliance with plans
• Collaborated with cross-functional teams to ensure project success, reporting to the Director of Construction & Facilities
• Reviewed architectural, structural, electrical, mechanical, and other related drawings and documents to ensure consistency with brand standards and compliance with local codes
• Maintained project schedules and prepared cost reports to ensure projects were completed on time and within budget.

• Delivered a program of store build and refurbishment projects, ensuring adherence to global design standards
• Managed individual project budgets ranging from $350k to $2m+
• Reviewed and negotiated project-related costs, identified and resolved construction issues and conflicts
• Traveled to various project locations, conducting site visits to ensure compliance with design, time, cost, and quality standards.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed comprehensive project plans to outline scope, schedule, budget, risks, resources, deliverables, and stakeholder expectations.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Led cross-functional teams in resolving complex issues that arose during the course of group projects.
• Negotiated and managed third-party contracts related to project deliverables.

• Oversaw multiple smaller-scale construction projects, managing schedules and budgets
• Coordinated with subcontractors and suppliers, ensuring compliance with plans and contracts
• Provided accurate cost analysis and maintained project budgets
• Acted as a first point of contact for project-related inquiries and issues, ensuring timely resolution.
• Facilitated stakeholder meetings to solicit input on project goals, priorities, and expectations to ensure alignment across all parties involved.
• Provided ongoing cost and estimate analysis reporting and managed cost allocation.
• Participated in the negotiation of project contracts, working closely with legal teams to secure favorable terms for the organization and its clients.

• Coordinated project deliverables, maintained project plans, schedules, and budgets
• Issued purchase orders, tracked project expenses, and facilitated project closeouts
• Developed and maintained effective relationships with vendors, contractors, and stakeholders.
• Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

• Managed daily operations of global offices and warehouses, including facilities management and procurement
• Played a key role in ensuring smooth project execution through effective coordination and communication.

• Facilities Management

• Project Scheduling/Management

• Perform administrative tasks such as scheduling meetings, booking travel, preparing expense reports

• Managing budgets and preparing reports for senior management

• Managing office and warehouse supplies and equipment

• Organizing staff training and employee engagement activities

• Responsible for resolving customer inquiries and finding solutions

• Corresponding with customers via phone, email and live chat

• Maintaining thorough knowledge on all products

• Building strong customer relations

• Analyzing and development of business opportunities

• Processing online orders

• Inventory Management

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Educated customers about billing, payment processing and support policies and procedures.
• Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.