Amanda Smith
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building relationships and understanding customer needs. Results-oriented worker that engages with colleagues and customers to help establish rapport. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Account Executive Fire & Life Safety
Convergint Technologies
07.2021 - 09.2023
- Fire & Life Safety
- Selling of core business integrated solutions for service and installation projects including building strategic accounts and cross-selling
- Evaluate and target potential customer opportunities within the marketplace
- Development and implement of sales marketing strategies to penetrate multiple vertical markets
- Focus on building relationships with consultants, key owners and building managers, contractors, and Convergint’s vendor partners to develop new business
- Translate a wide variety of customer needs / requirements to detailed customized proposals, solutions or services and project plans
- Collaboration with estimating and operations teams to prepare detailed cost estimates for suggested solutions
- Review scope of work, electrical drawings and specifications, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise
- Document and communicate clear project requirements to the execution team and the wider organization as required (pre-bid review, estimates, legal, risks and hand-over documentation.)
- Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines
- Proactively communicate project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
Inside Sales Support
Troy Life & Fire Safety Ltd
01.2019 - 07.2021
- Enter sales quotes (TQT) into system for processing by Owen Sound
- Interact with Owen Sound Team to acquire shop drawings, riser diagrams, catalogue sheets and other materials for submittal packages
- Liaise with Owen Sound for change orders and PO’s for projects
- Coordinate delivery dates for materials
- Coordinate with distributors on material orders and projects
- Interact with local coordinators for technicians to perform programming and verifications of systems projects
- Liaise with Owen Sound for change order to release programming/VI dollars to the fire service team upon project completions
- Create work orders and PO’s for fire service renovation projects
- Coordinate scheduling of contractors and engineers for reno projects
- Interact with local coordinators to schedule technicians to perform programming and verification of reno projects
- Notify billings person upon completion of reno projects and system sales creating change orders
- Create quotes for parts
- Produce Fire Alarm deficiency quotes
Billing Administrator
Troy Life & Fire Safety Ltd
01.2019 - 01.2021
- Provide timely invoicing for Fire Alarm & Sprinkler services
- Review, preparation and uploading of service reports and certificates for clients
- File Maintenance - Organize and maintain all business-related files, including electronic and hard copy (filing, sorting, copying, scanning and classifying)
- Assist customers with all invoicing and credit concerns
- Ensure monthly and yearly billing targets are met
Contract Administrator
Pepsico Beverages Canada
01.2017 - 01.2019
- Previous)
- Provide timely invoicing for Fire Alarm & Sprinkler services
- Review, preparation and uploading of service reports and certificates for clients
- File Maintenance - Organize and maintain all business-related files, including electronic and hard copy (filing, sorting, copying, scanning and classifying)
- Assist customers with all invoicing and credit concerns
- Ensure monthly and yearly billing targets are met, Provide administrative support to Director of Retail and Key Account Managers
- Coordinate the administration and management of Retail Contracts for Western Canada to ensure payments are processed by tight deadlines
- Process large number of invoices on strict deadlines
- Manage, and facilitate Western Canada's Marketing and ticket budget
- Proficiency in a multitude of systems created by PepsiCo to manage Contracts, Suppliers, Deductions, Cheque Creation & Voids, Journal Entries, etc
- Support in creating presentation materials (PowerPoint) as required
- Process travel and AMEX/VISA expenses
- Organize meetings and travel arrangements
- Assist in Location Specific initiatives and work with the Retail Analyst when required
- Provide administrative support including running reports, filing and general accounting needs as required
- Reception relief as required
Corporate Office Administrative Assistant
Absolute Completion Technologies
01.2016 - 01.2017
- File Maintenance - Organize and maintain all business-related files, including electronic and hard copy (filing, sorting, copying, scanning and classifying)
- Expense Reports – Prepare expense reports in a timely manner for the corporate office
- Meetings – Schedule/arrange on-site and off-site meetings, appointments, conference calls, and logistical set-up for these meetings, including providing assistance to set-up and run audio-visual equipment
- Prepare agendas & presentations, compile, and transcribe minutes of meetings
- Catering/Reservations/Social Functions – Prepare, coordinate and make reservations as required, including social functions such as team building or staff parties
- Mail - Coordinate the flow of mail, email, faxes, and incoming/outgoing couriers
- Technical Support – Troubleshoot and maintain phones, fax, server, scanner, and photocopier
- Liaise with the companies outsourced IT company in order to ensure IT needs are being met
- Office Supplies/Business Cards – Order, receive, and organize supplies and business cards
- Data entry – Input data into company ERP system and specific administrative programs, e.g
- Accounting, information databases, spreadsheets
- Set up record management systems, specific databases, or spreadsheets
- Prepare complex records using various applications within formats for transferring into clearly defined categories
- Banking – Prepare deposit slips and take deposits and payments to the bank as required
Administrative Support Assistant
ScotiaMcLeod
01.2014 - 01.2016
- Ensure a high level of non-trade client service by:
- Acting as a receptionist by answering phones and greeting clients
- Arranging client meetings including venues, preparing printed materials and handling schedule changes
- Processing client requests, deposits, withdrawals, requests for tax receipts and account reporting
- Responding to client inquiries and issues in a timely, responsive matter and escalating to advisor when appropriate
- Provide administrative support by:
- Processing client account documentation
- Ordering marketing materials
- Following up on outstanding documentation for restricted accounts
- Ensuring all client interaction is accurately documented
- Gathering deferred sales charge (DSC) information
- Ensuring adherence of all regulator rules as it relates to client accounts and related documentation
- Following up with clients on missing documentation required as per the industry regulatory requirements
Senior On site Services Specialist & Receptionist
Ricoh Canada, McLeod Law LLP
01.2013 - 01.2014
- Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
- Delivery of mail and printing projects throughout the customers site
- Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting and finishing
- Establishing and maintaining quality controls to ensure work accuracy
- Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of workspace
- Running reports
- Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
- Daily reception duties of answering phones, greeting customers, set-up and cleaning of boardrooms
- Logging of all incoming couriers as well as arranging all outgoing couriers
- Handling of all incoming and outgoing petty cash
- Arrangement of catering for office/client meetings
Fire Alarms Clerk
Superior Safety Inc
01.2004 - 01.2010
- Scheduling of annual fire alarm inspections for all fire alarm technicians
- Creating annual and monthly packing slips
- Updating alarm reports, billing, and filling on a daily basis
- Maintaining a large customers database on a daily basis
- Creating informational binders for all critical clientele
- Reception relief on a daily basis and holidays
- Experience using Syspro, Excel, Word, and Email
- Serving all customers in a prompt and courteous manner
Education
Confederation College
Thunder Bay, ON2006
Skills
- Customer Relationships
- Data Entry Documentation
- Account Management
- Service Coordination
- Forecast Preparation
- Product and Service Sales
- Database Management
- Interpersonal Skills
- Personnel Accountability
- Client Relationship-Building
Languages
English
Native or Bilingual
Timeline
Account Executive Fire & Life Safety
Convergint Technologies
07.2021 - 09.2023
Inside Sales Support
Troy Life & Fire Safety Ltd
01.2019 - 07.2021
Billing Administrator
Troy Life & Fire Safety Ltd
01.2019 - 01.2021
Contract Administrator
Pepsico Beverages Canada
01.2017 - 01.2019
Corporate Office Administrative Assistant
Absolute Completion Technologies
01.2016 - 01.2017
Administrative Support Assistant
ScotiaMcLeod
01.2014 - 01.2016
Senior On site Services Specialist & Receptionist
Ricoh Canada, McLeod Law LLP
01.2013 - 01.2014
Fire Alarms Clerk
Superior Safety Inc
01.2004 - 01.2010
Confederation College
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