Amanda Skeeles
Edmonton
Summary
Efficient and adaptable employee with vast background in court transcription and police clerking. Proven ability to manage large workloads and maintain confidentiality while compiling comprehensive legal documentation.
Overview
14
14
years of professional experience
Work History
Court Transcription Orders Desk
Veritext
10.2024 - Current
- Moved to Veritext when they resumed the contract for legal transcripts in BC.
- Receive orders from law firms, Judges, Court Registry and the public for court transcripts.
- Established clear expectations regarding deadlines, output quality, and collaboration among team members through consistent communication efforts.
- Provide clients with estimates and receive payment for their transcripts.
- Provide details of transcripts in accordance with the Court Access policy.
- Request and track down documentation for court files to assist with transcription.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Court Transcription Orders Desk
JC WordAssist
03.2024 - 09.2024
- Established clear expectations regarding deadlines, output quality, and collaboration among team members through consistent communication efforts.
- Adhered to strict confidentiality guidelines when handling sensitive information during the transcription process.
- Provided Clients with estimates and information regarding their court transcripts.
- Received orders from law firms, Judge's, the Court Registry and the public.
- Collected and requested documentation from Clients to assist with the transcription process.
- Handled the printing, binding and shipping of hard copy transcripts.
Receptionist
Footprints Security Patrol
05.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Onboarding and training of Security Guards.
- Assisted with Security courses.
- Handled inventory and ordering of Security Guard uniforms and equipment.
- Data entry and Security Guard licensing.
Casual Police Services Clerk
Nanaimo RCMP
06.2021 - 05.2023
- Casual clerk for Nanaimo RCMP detachment
- Trained as backfill as a records clerk, switchboard operator and stenographer/typist
- Vast skills in public interaction, data entry, reviewing data and typing sensitive materials
- Responded to and directed public inquiries and requests for assistance to the appropriate department, area or jurisdiction, via a switchboard system
Administrative Assistant
City of Campbell River RCMP
02.2020 - 06.2021
- Attended to detachment front counter
- Checked public in for appointments with members and administrative personnel throughout detachment
- Operated public address system
- Fielded phone calls from general public as well as front counter complaints for service
- Liaised with appropriate organizations ex: hospitals, ambulance, fire, courts
- Directed public inquiries to the appropriate department or jurisdiction
- Paper work and data entry
- Spent vast amount of time transcribing statements for court
- Handled incoming and outgoing parcels and mail, shipping of sensitive materials
- Dealt with the public with compassion and professionalism during high stress and highly emotional situations
- Drafting and composing miscellaneous correspondence
Watch Clerk
City of Campbell River RCMP
03.2018 - 02.2020
- Front line support for RCMP members on duty
- Transcription and file handling, writing up files for members, creating files through database systems
- Dealing with incoming messages, requests for documents, requests for service and follow-ups on requests from other detachments and jurisdictions
- Handing property turned in to detachment, re: evidence continuity, documentation, safe handling
- Adding sensitive and legal documents into nation wide database ex: warrants, accused entries, missing persons, stolen property, stolen vehicles as well as the removal and modification of entries
Clerk Stenographer/Admin
City of North Battleford RCMP
09.2010 - 03.2018
- Dispatching emergency phone calls and directing incoming calls from the public as well as front counter public service
- Working with the public and RCMP members under stressful emergency situations
- Radios and telephone experience
- Typing remand warrants, Informations, subpoenas and various other court documents
- Over 1 year experience in processing large amounts of incoming Local Records Index Checks
- Large amount of experience in transcription
- Experience with CPIC messages and queries from other detachments as well as incoming warrant confirmations
- 6+ years of experience dealing with the general public, RCMP members, court liaisons, Community Safety Officers and other emergency services under high stress and time sensitive situations
Education
Library and Information Technology Diploma -
Saskatchewan Institute of Applied Science and Technology
Saskatoon, Saskatchewan05.2010
Skills
- Workplace harassment course
- Workplace violence course
- Switchboard experience
- Public service skills
- Fast learner
- Friendly
- Honest
- Trustworthy
- Calm under stress
- Level headed
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Knowledgeable about technology
- Knowledgeable about office equipment
- 90 WPM typing speed
- Workflow management
- Proofreading proficiency
- File organization
Languages
English
Timeline
Court Transcription Orders Desk
Veritext
10.2024 - Current
Court Transcription Orders Desk
JC WordAssist
03.2024 - 09.2024
Receptionist
Footprints Security Patrol
05.2023 - 03.2024
Casual Police Services Clerk
Nanaimo RCMP
06.2021 - 05.2023
Administrative Assistant
City of Campbell River RCMP
02.2020 - 06.2021
Watch Clerk
City of Campbell River RCMP
03.2018 - 02.2020
Clerk Stenographer/Admin
City of North Battleford RCMP
09.2010 - 03.2018
Library and Information Technology Diploma -
Saskatchewan Institute of Applied Science and Technology
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