Amanda Simons
Fresno
Summary
Results-oriented Monitor with expertise in problem-solving and task prioritization in high-pressure environments. Demonstrates strong time management and customer service skills while troubleshooting and implementing effective solutions. Proven ability to exceed performance goals and build strong relationships through clear communication and collaboration. Motivated to embrace new challenges with a strong work ethic and adaptability.
Overview
7
7
years of professional experience
Work History
Overnight Monitor
Elevate Community Services/ RH Community Builders
Fresno
10.2025 - Current
- Attended training sessions to enhance monitoring techniques and community service knowledge.
- Communicated effectively with clients, fostering trust and openness in interactions.
- Assisted residents with daily needs and provided support during emergencies.
- Recorded resident interactions and incidents in daily logs for review.
- Enforced shelter rules and policies to maintain a safe environment.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Documented incidents and promptly reported concerns to supervisory staff to ensure timely responses.
- Facilitated effective communication between residents and service providers to support service delivery.
Waitress/Restaurant Hostess
Applebee's Grill + Bar
Billings
08.2019 - 10.2021
- Greeted customers and escorted them to their tables.
- Took customer orders accurately and relayed them to the kitchen staff promptly.
- Engaged customers by recommending specials, contributing to increased sales and enhanced dining experience.
- Ensured customer satisfaction by checking back throughout meal service and addressing needs promptly.
- Resolved guest inquiries and concerns with professionalism, enhancing overall dining experience.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Handled cash transactions and processed payments with attention to detail.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Selma Unified
Selma, CA06-2004
Skills
- Safety compliance
- Crisis management
- Motivational interviewing
- Computer proficiency
- Relationship building
Timeline
Overnight Monitor
Elevate Community Services/ RH Community Builders
10.2025 - Current
Waitress/Restaurant Hostess
Applebee's Grill + Bar
08.2019 - 10.2021
High School Diploma -
Selma Unified