Amanda Sheldrick

• Conduct comprehensive reviews of a high volume of reassigned claims, often complex, including those reassigned due to personnel transitions, ensuring priority handling and maintaining a focus on exceptional client service.
• Collaborate closely with team members and supervisor to streamline workflows, implement solutions to expedite claim closure, improve client satisfaction, and efficiently distribute claims requiring further action.
• Rebuild trust with clients by ensuring claims are accurately processed, thoroughly documented, and resolved with a commitment to fostering client loyalty.
• Strengthen company reputation by prioritizing a resolution-focused approach to claims, handling each case with meticulous attention to detail and a dedication to outstanding service.
• Identify recurring challenges in claims handling, providing targeted coaching and constructive feedback to adjusters who may benefit from additional guidance and skill development.
• Analyze performance trends to offer insights that inform targeted training initiatives and regularly deliver positive feedback, cultivating a collaborative, growth-focused team environment.
• Offer backup support to teams and adjusters as needed, assisting with complex cases and providing on-the-spot coaching to reinforce best practices.

• Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Negotiated with claimants to settle claims.
• Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Issued payouts to claimants.
• Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
• Identified suspicious claims, escalating issues to Complex claims for further investigation and analysis.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Oversee event staff, and event operations, as well as oversee the operations of the entire facility while working with/without the manager on duty in high paced environment.Communication between employees, owners, clients, suppliers via telephone, email, fax and letters.

• Oversee all event bookings and ensure adherence to all booking and event policies and client needs.
• Prepare event schedule and organize as needed.
• Handle customer service issues with discretion and professionalism.
• General office administration and support duties.
• Develop and establish new procedures for the organization of the facility.
• Maintained and edited website content within Content Management System using basic HTML for formatting.
• Oversee Social Media accounts for marketing.
• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
• Monitored and evaluated personnel performance to complete yearly reviews, recommend advancement or address productivity concerns.
• Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
• Developed monthly sales reports.
• Oversee HR training, coaching, mentoring and staff retention.
• Observed all laws, regulations and other applicable obligations.
• Executed training programs.
• Represented the company at conferences and seminars.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment.