Amanda Serby
Edmonton,AB
Summary
Motivated individual with extensive experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Solid team player with outgoing and positive demeanor. Organized and dependable at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Priority Printing / Burke Group
10.2011 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed quotes and orders accurately and efficiently to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Addressed accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on exceeding customer expectations promoting long term business growth.
Inside Sales Representative
Mayers Packaging
04.2010 - 10.2011
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Handled customer inquiries courteously and professionally.
- Processed quotes and orders promptly and accurately to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and promptly resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Receptionist
Downhill Riders
09.2009 - 04.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly, professionally and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Cardinal Collins Academic Centre
Edmonton, AB06.1996
Skills
- Client Relationship
- Exceptional Customer Service
- Critical Thinking
- Complaint Resolution
- Professional Email and Phone Etiquette
- Point of Sale Operation
- Clerical Support
- Data Entry
- Paperwork Processing
Timeline
Inside Sales Representative
Priority Printing / Burke Group
10.2011 - Current
Inside Sales Representative
Mayers Packaging
04.2010 - 10.2011
Receptionist
Downhill Riders
09.2009 - 04.2010
High School Diploma -
Cardinal Collins Academic Centre
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