Amanda Scott
Duncan
Summary
Dynamic and professional individual with proven experience in workforce operations, culinary management, and administrative leadership within fast-paced, multicultural environments. Possessing Red Seal certification and FIPPA training, along with international experience in the Philippines. Skilled in team leadership, employee onboarding, conflict resolution, and managing confidential information. Recognized for adaptability, continuous learning, and the ability to build inclusive, high-performing teams.
Overview
11
11
years of professional experience
Work History
Representative, Workforce Operations
BC Infrastructure Benefits
11.2023 - 02.2025
- Acted as a liaison between BCIB, contractors, and unions to address workforce requirements and ensure compliance with the Community Benefits Agreement (CBA)
- Administered onboarding and orientation for new employees, including policy reviews and certification completion, utilizing Salesforce and JIRA systems for accurate record-keeping
- Managed employee records and operational reports; coordinated with HR and Payroll to ensure timely and precise processing of workforce changes
- Supported employee issue resolution, addressing logistical concerns and facilitating smooth daily operations while fostering a respectful and inclusive work environment
- Participated in Toolbox meetings and Joint Health and Safety Committee activities to promote effective communication and workplace safety
- Assisted in discipline and grievance processes, providing guidance and ensuring adherence to established protocols
- Documented and addressed incidents in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA)
- Maintained a proactive on-site presence to promptly resolve operational issues and support BCIB’s goals and objectives
- Executed additional duties as required to contribute to project and organizational success
Sous Chef
Anejo Bar & Grill
08.2021 - 06.2023
- Supervise and train kitchen staff to ensure high-quality food preparation and presentation in a fast-paced restaurant and bar environment
- Demonstrate new cooking techniques and equipment, and instruct team members on the preparation, garnishing, and presentation of dishes
- Prepare and cook complete meals and specialty foods for regular service, banquets, and special events, accommodating customer allergies and dietary restrictions
- Oversee inventory management, including bi-weekly ordering, cost control, and arranging equipment purchases and repairs
- Collaborate with the culinary team on menu planning and execution, contributing to a creative and efficient kitchen operation
- Manage morning kitchen operations, including labor and food cost management, and create spreadsheets to track food-related expenses
- Recruit, interview, hire, and train new kitchen staff, fostering a team-oriented and supportive work environment
- Delegate tasks and oversee morning and afternoon shifts to ensure smooth kitchen operations
- Conduct monthly food and environment audits, ensuring compliance with health and safety regulations
- Maintain equipment and perform regular maintenance to ensure a safe working environment
- Hold monthly meetings with upper management and prepare sales projections and performance charts
- Maintain a safe, organized, and sanitary work environment while working under pressure and meeting tight deadlines
Sous Chef
Sunshine Village
10.2020 - 05.2021
- Oversaw day-to-day back-of-house operations across multiple food outlets, including Staff Café, Alpine, Goats Eye, and Creekside, ensuring consistent, high-quality food and beverage service in a high-volume, fast-paced resort environment
- Led, trained, and developed culinary teams, fostering positive morale, teamwork, and adherence to food safety and quality standards
- Managed all aspects of kitchen administration, including scheduling, ordering, inventory, food cost control, and menu planning in collaboration with the Executive Chef
- Maintained rigorous health and safety standards, conducted regular training, and ensured compliance with all food handling and sanitation regulations
- Provided hands-on support in food preparation, service, and menu execution, adapting to guest needs and special dietary requirements
- Demonstrated strong communication, organization, and leadership skills by resolving issues promptly, reporting incidents, and engaging with management on recommendations and progress
- Conducted monthly audits, maintained equipment, and ensured a safe, organized, and efficient work environment, even under pressure and in challenging mountain conditions
- Participated in meetings and training sessions, contributed to menu costing and analytics, and maintained professional conduct at all times
Kitchen Supervisor
Chop Steakhouse
01.2020 - 08.2020
- Supervised morning Prep and Line Team members, ensuring efficient, high-quality food preparation and consistent execution of all menu items in a fast-paced, full-service restaurant environment
- Led shifts in support of senior leadership, managed daily operations, and helped achieve budgetary goals while maintaining top food quality standards
- Created accurate prep charts, conducted daily par counts, and performed precise inventory management to optimize stock levels and control costs
- Followed company recipes and specifications, ensuring consistency and excellence in every dish served
- Ensured lunch service operated at peak performance, resolving issues promptly and supporting team morale through positive leadership and on-shift contests
- Assisted in the training and development of team members, fostering a culture of continuous improvement and inclusivity
- Conducted daily inventory counts and contributed to cost control by balancing the use of fresh, high-quality ingredients with budgetary targets
- Supported new menu rollouts and collaborated with the Executive Chef on culinary innovation and quality assurance
Jr Sous Chef
Cactus Club Café
01.2018 - 01.2020
- Led and supported the kitchen team in daily operations, ensuring consistent, high-quality food preparation and outstanding guest experiences in a fast-paced environment
- Managed weekly inventory, labor, and food cost budgets, and performed key administrative tasks to maintain efficient kitchen operations
- Ensured proper food preparation, storage, and delivery, strictly adhering to food safety standards and health regulations
- Developed prep charts, prioritized daily tasks, and delegated responsibilities to optimize workflow and support efficient service
- Assisted in recruiting, interviewing, hiring, and training kitchen staff, fostering a positive environment focused on skills development and performance excellence
- Supported the Sous Chef and senior leadership in managing Prep and Line Team members and overseeing lunch and dinner service
- Maintained a clean, safe, and organized kitchen, proactively addressing issues and ensuring compliance with all sanitation and safety protocols
- Strived to exceed customer expectations through attention to detail, professionalism, and a commitment to service excellence
Assistant Manager, Fitness Instructor
Peak Fitness and Athletic Training
10.2013 - 06.2017
- Recruited, trained, and supervised staff, fostering a collaborative and high-performing team environment
- Managed monthly budgets, processed membership fees, and prepared financial statements to ensure operational efficiency and profitability
- Organized and delivered a variety of fitness activities and group classes for all levels, enhancing member engagement and retention
- Conducted advertising and marketing initiatives through social media to increase membership and promote programs
- Coordinated club maintenance and repairs, ensuring strict compliance with health and safety regulations
- Taught fitness classes ranging from beginner to advanced, providing personalized instruction and motivation to help clients achieve their fitness goals
- Developed and implemented new fitness programs, tracking participation and gathering feedback to continuously improve offerings
- Maintained accurate records of attendance, participation, and member progress to inform program development and reporting
Education
Red Seal Journeyman Cook -
Northern Alberta Institute of Technology
Edmonton, AB10.2019
Petroleum Engineering Technology -
Northern Alberta Institute of Technology
Edmonton, AB06.2013
Pre-Technology Accelerated Honors And Leadership Development Diploma -
Northern Alberta Institute of Technology
Edmonton, AB06.2010
Skills
Certifications & Compliance
- Advanced FIPPA (Freedom of Information and Protection of Privacy Act) training; trusted to manage highly confidential and sensitive information with integrity
- First Aid Level C/AED/CPR
- Food Sanitation/WHMIS
- AFLCA Group Exercise Fundamentals
- Supervising for Safety
- Respectful Onsite Initiative
- Gender-based Analysis Plus (GBA Plus)
- Joint Health and Safety Committee (JHSC): Evaluations, Inspections, Investigations, and regulatory compliance
Professional Development
- Dani Johnson First Steps to Success Business and Life Coach Training (California)
- John C Maxwell’s 5 Levels of Leadership Training (Florida)
Technical & Administrative Expertise
- Advanced proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint and Teams)
- Skilled in Salesforce, JIRA, and modern data management systems
- Experienced in employee onboarding, training, and mentoring-building high-performing, cohesive teams
- Proficient in shift scheduling, recruiting, interviewing, and workforce planning
- Strong background in budgeting, inventory control, and cost management
- Exceptional organizational skills, with a keen eye for detail and accuracy in documentation and reporting
Leadership & Interpersonal Strengths
- Proven leader in multicultural, unionized, and high-pressure environments-recognized for adaptability and resilience
- Effective communicator with outstanding conflict resolution and problem-solving abilities
- Collaborative team player who fosters inclusive, respectful, and positive workplace cultures
- Demonstrated commitment to client and stakeholder satisfaction, consistently exceeding expectations
- International experience in both study and professional settings, bringing a global perspective and cultural sensitivity
Timeline
Representative, Workforce Operations
BC Infrastructure Benefits
11.2023 - 02.2025
Sous Chef
Anejo Bar & Grill
08.2021 - 06.2023
Sous Chef
Sunshine Village
10.2020 - 05.2021
Kitchen Supervisor
Chop Steakhouse
01.2020 - 08.2020
Jr Sous Chef
Cactus Club Café
01.2018 - 01.2020
Assistant Manager, Fitness Instructor
Peak Fitness and Athletic Training
10.2013 - 06.2017
Red Seal Journeyman Cook -
Northern Alberta Institute of Technology
Petroleum Engineering Technology -
Northern Alberta Institute of Technology
Pre-Technology Accelerated Honors And Leadership Development Diploma -
Northern Alberta Institute of Technology
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