Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Amanda Scaffidi-York

Kincardine,ON

Summary

Seeking a long-term position that will increase my knowledge and experience. Compassionate Respite Worker with in-depth understanding of working with individuals with special needs. Steps in and handles any task, from mobility assistance to shopping. Passionate about supporting client and caregiver needs.

Overview

9
9
years of professional experience

Work History

Respite Worker

Home Care
09.2015 - 11.2017
  • Kept home environments free of hazards.
  • Helped with personal hygiene and other daily living needs.
  • Supported primary caregivers in caring for clients with tracheostomy care such as, change, suction and cough assist, G, Gj tubes, PICC lines, and medications through Gtube.
  • Prepared healthy food, cleaned up living spaces, washed clothes and shopped for items such as food and shampoo.
  • Utilized diverse activities to support the social, emotional and recreational needs of individuals under care.
  • Improved client well-being by providing consistent and compassionate care during respite periods.
  • Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
  • Assisted clients in completing daily activities such as grooming, bathing, feeding, and medication administration.
  • Collaborated with multidisciplinary teams to create individualized care plans tailored to each client''s unique needs.
  • Provided emotional support for clients and their families, helping them cope with the challenges of illness or disability.
  • Offered engaging activities that promoted mental stimulation and physical activity for clients during respite periods.
  • Conducted regular assessments of client progress, adjusting care plans as needed to optimize overall wellness.
  • Reduced caregiver stress levels by providing dependable respite services on a flexible schedule when needed most.
  • Facilitated smooth transitions between primary caregivers and respite staff, ensuring continuity of care for clients at all times.
  • Tracked client medications accurately, administering them according to prescribed schedules while monitoring for potential side effects or interactions.
  • Managed emergency situations calmly and efficiently while following established protocols to ensure client safety.
  • Assisted in the development of coping strategies for families dealing with significant life changes due to medical conditions or disabilities.
  • Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
  • Assisted with daily living needs such as personal hygiene.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Used stretchers and wheelchairs to transport patients to treatment units.
  • Reported changes in resident condition and health to resident care manager.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Gas Station Attendant

Shell
01.2012 - 01.2013
  • Responsible for collecting payment for fuel and supplies and completing general cleaning duties.
  • Fill customer fuel tanks and provide additional services such as install antifreeze, windshield washer fluid, and motor oil.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Supported promotional efforts by informing customers of current sales events and discounts available.

Barista

Tim Hortons
06.2008 - 05.2012
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Customer Service Representative

Walmart
01.2011 - 01.2012
  • Greet customers and assist them in their shopping needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • educated and trained employees about native status and tax exemption

Education

No Degree - Registered Massage Therapy

Trillium Clollege
Oshawa, ON
2027

Certification - General Art And Science Health Prep

Durham College
Oshawa, ON
04.2011

Skills

  • Responsible, reliable, dependable
  • Excellent troubleshooting skills
  • Developed strong leadership and interpersonal from working in a fast-paced team environment
  • Strong organizational and multi-tasking skills
  • Volunteer work, Orange Kendall Hall events
  • Customer support
  • Preventative maintenance
  • Kitchen organization
  • Math and computer skills
  • First aid and safety
  • Food and beverage preparation
  • Schedule and calendar management
  • Preparing Meals
  • Mental Health Awareness
  • Planning Activities
  • Family Collaboration
  • Nutrition Knowledge
  • Therapeutic Interventions
  • Compassionate Caregiving
  • Progress Monitoring
  • Housekeeping Abilities
  • Emotional Support
  • Developing Social Skills
  • Special Needs Understanding
  • Teamwork and Cooperation
  • Meal Preparation
  • Daily Living Support
  • Managing Budgets
  • Transporting Clients
  • Preparing Food
  • Recreational Activities
  • Safety Awareness
  • Continuing Education
  • Autism spectrum knowledge
  • Stress resilience
  • Behavior management
  • Community integration
  • Empathy and understanding
  • Trauma-informed care
  • Medication administration
  • Effective communication
  • Adaptive equipment use

Languages

English
Native or Bilingual

Timeline

Respite Worker

Home Care
09.2015 - 11.2017

Gas Station Attendant

Shell
01.2012 - 01.2013

Customer Service Representative

Walmart
01.2011 - 01.2012

Barista

Tim Hortons
06.2008 - 05.2012

No Degree - Registered Massage Therapy

Trillium Clollege

Certification - General Art And Science Health Prep

Durham College

Similar Profiles

CREATE PROFILE
Amanda Scaffidi-York