Amanda Sauverwald
Grande Prairie,AB
Summary
Hardworking and passionate job seeker who loves to work in teams with 1+ years of pipeline experience and 6+ years of customer service experience looking for new opportunities.
Overview
9
9
years of professional experience
Work History
Flagger
Wapiti Gravel Suppliers
06.2023 - 10.2023
- Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Promoted a positive work environment through professional conduct and adherence to established safety protocols.
- Provided accurate information about detours or alternate routes to motorists affected by road closures or ongoing construction projects.
- Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.
Surveyor Assistant
Ledcor Pipeline
08.2021 - 11.2022
- Filled out needed Field Level Hazard Assessment paperwork to ensure awareness of dangers and risks of job and to re-evaluate throughout day as site/job change.
- Hauled surveying equipment across various terrain and distances to assist surveyors in projects.
- Communicated with foreperson to understand assigned tasks.
- Ensured jobs are done safely and correctly.
- Communicated with other trades on site when needed.
- Completed jobs in timely matter as to not slow down project production.
- Cleaned equipment and refilled needed products.
Customer Experience Associate
TD Canada Trust
02.2015 - 08.2021
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by selling new products and services.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided back up for customer service managers.
- Handled cash properly and securely following company policies.
- Ensured privacy and security of clients information is maintained.
Education
No Degree - Unit Clerk
Northwestern Polytechnic
Grande Prairie, AB06.2017
No Degree - Business Administration
Northwestern Polytechnic
Grande Prairie, AB12.2016
Skills
- Surveyor Assistance
- Customer Service
- Time Management
- Problem Solving
- Working in teams
- Working outside
Timeline
Flagger
Wapiti Gravel Suppliers
06.2023 - 10.2023
Surveyor Assistant
Ledcor Pipeline
08.2021 - 11.2022
Customer Experience Associate
TD Canada Trust
02.2015 - 08.2021
No Degree - Unit Clerk
Northwestern Polytechnic
No Degree - Business Administration
Northwestern Polytechnic
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