Amanda Santiago-Lucero

Accounting:

• Serve as a member of the Executive Team contributing to planning, development, and overall functioning of the firm.
• Manage and perform day-to-day accounting operations, including all general ledger, accounts payable, accounts receivable, payroll and equity-based compensation functions.
• Lead the month-end close process, including preparation of financial statements, ensuring accuracy and compliance with GAAP.

Payroll:

• Process payrolls for all hourly and salary US employees on a bi-monthly and quarterly basis using iSolved HCM payroll system.
• Process all off-cycle payrolls for 401k and profit-sharing transactions and termination events timely and accurately.
• Oversight of bi-monthly timekeeping, including weekly monitoring and resolution of timekeeping errors, ensuring employee submission and manager approvals.

Human Resources:

• Assisting in the hiring process (alongside hiring managers and/or external recruiters) including helping write job descriptions, scheduling interviews, and sending offers.
• Managing the full employee lifecycle including onboarding, employee engagement and retention, and offboarding.
• Manage employee benefits, including annual open enrollment and leave administration.
• Help resolve any workplace conflicts or performance issues.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommend best practices; review policies and practices to maintain company compliance.

• Reviewed billing problems, researched issues, and resolved concerns.
• Manage complex billing requirements.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
• Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
• Increased efficiency in billing processes by implementing new software and automating routine tasks.
• Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
• Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.