Amanda Sangster
CALEDON,ON
Summary
Detail-oriented professional known for strong customer service and inventory management skills. Experienced in enhancing store presentation and quality control processes, ready to contribute to improving operational efficiency and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Independent Contractor
self employed
08.2025 - Current
- Cultivated client relationships to drive repeat business and satisfaction.
- Managed quality control processes to uphold high customer satisfaction levels.
- Ensured consistent visual merchandising standards and optimal store presentation.
- Executed duties as floral merchandiser, maintained live product displays and watering schedules.
Merchandiser
Shopper's Drug Mart
Bolton, Ontario
09.2019 - 02.2026
- Organized stock and rotated merchandise to enhance inventory control.
- Processed cash, debit, and credit transactions with precision.
- Executed planogram directives to align product placement with store strategy.
- Assisted customers in locating desired items throughout store locations.
- Managed returns and received shipments from various suppliers efficiently.
- Demonstrated strong time management by completing tasks independently within deadlines.
- Monitored and updated product listings to ensure accurate pricing.
Barista, Shift Supervisor
Tim Horton's
Nobleton, Ontario
06.2015 - 01.2019
- Delivered prompt, friendly service to boost customer satisfaction and loyalty.
- Led barista team during peak hours to maximize operational efficiency.
- Trained new baristas in beverage preparation, customer service, and cash handling protocols.
- Cross-trained across departments to improve drive-thru service speed and accuracy.
- Managed cash flow and processed bank deposits for financial accuracy.
- Ensured compliance with health regulations related to food safety.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted during peak hours by preparing drinks and supporting register transactions.
Department Manager, clerk
Loblaws ( Zehrs Markets )
Bolton, Ontario
10.1994 - 04.2015
- Managed daily operations and staff in a fast-paced retail environment.
- Oversaw inventory management, ensuring product availability and optimizing organization.
- Delegated tasks to staff while setting priorities and goals for optimal performance.
- Conducted regular performance reviews to assess employee progress and development.
- Coached new staff members on department policies and procedures to ensure compliance.
- Resolved customer inquiries and complaints, leveraging effective communication skills to improve customer satisfaction.
- Maintained clean, organized, and sanitized work areas, enhancing safety and operational efficiency.
- Adhered closely to food safety and sanitation procedures to maintain health standards.
Education
The Source For Food Safety 3rd Edition
Certification completed with Tim Horton01-2015
Working As A Team
Clifford Evans Training Center
Certification Completed With Loblaws01-2004
Food Safety
Clifford Evans Training Center
Certification Completed With Loblaws01-2003
Department Head
Clifford Evans Training Center
Certifications Completed With Loblaws01-2002
Customer Service
Clifford Evans Training Center
Certification Completed With Loblaws01-2002
High School Diploma -
HumberView
Bolton, ON01-1996
Skills
- Client relationship management
- Customer service
- Cash handling
- Inventory management
- Retail operations
- Visual merchandising
- Quality control
- Fast-paced adaptability
- Multi-tasking excellence
- Leadership skills
- Reliability and responsibility
- Professional service
- Communication skills
Timeline
Independent Contractor
self employed
08.2025 - Current
Merchandiser
Shopper's Drug Mart
09.2019 - 02.2026
Barista, Shift Supervisor
Tim Horton's
06.2015 - 01.2019
Department Manager, clerk
Loblaws ( Zehrs Markets )
10.1994 - 04.2015
The Source For Food Safety 3rd Edition
Working As A Team
Clifford Evans Training Center
Food Safety
Clifford Evans Training Center
Department Head
Clifford Evans Training Center
Customer Service
Clifford Evans Training Center
High School Diploma -
HumberView