Amanda Ryan
Pickering,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Senior Customer Support Specialist
Rogers Communications
03.2012 - 02.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of dual Live Chats while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Return to Work Subject Matter Expert
Rogers Communications
01.2023 - 02.2025
- Mentored agents returning from Short Term/Long Term Disability, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Boosted team morale and productivity through effective leadership and clear communication.
Education
No Degree - Aesthetics
Trillium College
Peterborough, ONSkills
- Training and mentoring
- Complaint handling
- Strong analytical skills
- Customer relationship management (CRM)
- Time management
- Product knowledge
- Empathy and patience
- Verbal and written communication
- Team collaboration
- Customer service expert
- Multitasking and organization
Accomplishments
- Effectively maintained a years-long running 100% Customer Satisfaction via surveys.
- Maintained above average score card and stats.
Timeline
Return to Work Subject Matter Expert
Rogers Communications
01.2023 - 02.2025
Senior Customer Support Specialist
Rogers Communications
03.2012 - 02.2025
No Degree - Aesthetics
Trillium College
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