AMANDA RUSSICK
Surrey,BC
Summary
Cultured in agile, scrum, project management, SDLC
Prepared MS Visio flowchart, PDD, SDD, Process and Solution documentations for technical development following SLAs, Business Process Modelling, Lean
Converted business requirements to system requirements, problem-solve, own and automate solution while working closely with Process Owners and SMEs in professional setting, background in corporate banking, participated in daily scrum meetings and adhered to various accountability structures
Trained in Blue Prism, RPA (Robotic Process Automation) Technology, BigData, Analytics, SAS Enterprise Miner for Data Mining
Highly analytical, strong communication, problem-solving, and writing skills
Strong computer skills with proficiency in multiple MS software, automation technology, analytics, machine learning tools
Overview
3
3
years of professional experience
Work History
Business Acquisition Consultant
Telus Business Solutions
Burnaby, BC
02.2021 - 06.2021
- Participated in daily scrum meetings to streamline business objectives
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor for improved conversion rates through client satisfaction.
Accounting Associate
Louvolite Canada
Niagara, ON
04.2019 - 09.2019
- Reported financial data, updated financial records in ledgers and journals and produced reports using MS Dynamics.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Produced month-end closing reports and provided actionable suggestions.
- Used MS Dynamics to accurately manage over 50 accounts worth over $1,000,000 USD.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Liaised with other parties in global UK and USA offices to maintain professional working dynamic, complete work tasks and improve management processes.
Robotic Process Automation Analyst/DevOps Engineer
RBC Royal Bank of Canada
Toronto, Mississauga, ON
09.2017 - 02.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions on behalf of NGO, Next Generation Optimization, IT & Operations team.
- Developed and maintained courteous and effective working relationships both in person (i.e. board meetings) and via Cisco WebEx Teleconferencing for business.
- Prepared automation concept from control drawings according to client specifications and partake in daily scrum for troubleshooting unknown system errors leading to probability of increased build outcomes.
- Maintained, debugged and optimized automation programs.
- Completed automation of functional and regression testing on weekly recurring basis in order to monitor self-development while on project and maintain accountability on status of project while working to completion and deployment goals.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Interfaced with cross-functional teams to determine comprehensive list of requirement specifications for new applications.
Annual Fund Associate
Brock University
Niagara, ON
09.2015 - 04.2017
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
BCIT Computer Systems, Fundamentals of Python -
British Columbia Institute of Technology
Vancouver, BCBlue Prism Automation Technology, RPA - Robotic Process Automation -
Royal Bank of Canada
Bronze Leadership Certificate - undefined
Goodman School of Business, Brock University
BBA - Bachelors of Business Administration
Goodman School of Business, Brock University
Skills
Technical
MS Office – Word, Excel, PowerPoint, Outlook, MS Visio, Microsoft Dynamics
Robotic Process Automation, RPA
- Blue Prism Automation, Agile Methodologies, Scrum Methodologies
- RBC Kanban Operations Training
- C# for Blue Prism, Net for Blue Prism
- Python (BCIT), HTML, CSS
Predictive Analytics, Machine Learning, Data Mining
- SAS Enterprise Miner for Data Mining
- WEKA Machine Learning Software, Supervised and Unsupervised algorithms
Timeline
Business Acquisition Consultant
Telus Business Solutions
02.2021 - 06.2021
Accounting Associate
Louvolite Canada
04.2019 - 09.2019
Robotic Process Automation Analyst/DevOps Engineer
RBC Royal Bank of Canada
09.2017 - 02.2018
Annual Fund Associate
Brock University
09.2015 - 04.2017
BCIT Computer Systems, Fundamentals of Python -
British Columbia Institute of Technology
Blue Prism Automation Technology, RPA - Robotic Process Automation -
Royal Bank of Canada
Bronze Leadership Certificate - undefined
Goodman School of Business, Brock University
BBA - Bachelors of Business Administration
Goodman School of Business, Brock University
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