Amanda Roussakis
Pierrefonds,QC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
Head Waitress
MADISONS NEW YORK BAR&GRILL
01.2016 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Eyelash Technician
SELF EMPLOYED
08.2014 - Current
- Informed customers of introductory pricing and current promotions to boost sales.
- Attended training classes to learn and improve techniques.
- Generated new clients using referral program.
- Sold aftercare retail products, packages and other treatments, including eyelash tinting.
Secretary
BATTERY SHIFTER
12.2012 - 04.2014
- Completed supply orders and maintained appropriate levels of office supplies.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Manager/Waitress
Rockaberry’s, DDO
01.2009 - 01.2013
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Education
High School Diploma -
Lindsay Place High School
Pointe-Claire, QCSkills
- Point of Sale (POS) system operations
- Service prioritization
- Price memorization
- Sales Techniques
- Accounts receivable and payable
- Prioritization and time management
- Invoicing and billing
Languages
French & English
Timeline
Head Waitress
MADISONS NEW YORK BAR&GRILL
01.2016 - Current
Eyelash Technician
SELF EMPLOYED
08.2014 - Current
Secretary
BATTERY SHIFTER
12.2012 - 04.2014
Manager/Waitress
Rockaberry’s, DDO
01.2009 - 01.2013
High School Diploma -
Lindsay Place High School
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