Amanda Rossi

• Help members of the public with over 1100 different types of transactions
• Filing RTBs, vehicle releases, prohibitions, PAR/ticket payments, speculation tax and property taxes, renewing drivers licenses, health insurance, verifying identifications and documents from countries around the world, taking payments, set up knowledge tests, ordering birth certificates, marriage certificates and marriage license, hunting and fishing, free miners certificates, manufactured homes, as well as many other types of transactions.
• I am a commissioner of BC and I have the authority to commission certain types of documents.
• Maintain a float of government money and have to balance the float and cash out at the end of each day.
• Deal with members of the public and sometimes irate and upset customers.
• Follow policy and procedures of the Government as well as ICBC, Health Insurance of BC, Vital Statistics as well as many others.
• Utilize job aids and being able to search for answers in regards to what forms/documents/procedures that are needed.
• Utilize many different software programs including DSCS, Rapid, DLKT, RTB, BCeID, Vital Statistics, Microsoft outlook, Skype, teams, PAR, EGarms, GENTAX/TACS, MTO, among many others.
• Filing and paperwork
• Head cashier- close out the previous business day and count all cash, verify all transactions and prepare the deposit for the bank.
• Work in a very fast paced environment with high volume of clients
• Make detailed notes on clients accounts
• Submitting suspicious transactions to the SIU for further investigation.
• Maintain high level of confidentiality as we handle customers credit cards and personal information.

● Perform household chores, prepares meals, administer medications, run errands, keep company, and maintain a schedule/routine.
● I work with three Indigenous adults who have special needs, behavioral issues, and FAS. I work as a respite worker two weekends a month.

• Problem solving
• Redirecting
• Setting goals
• Managing challenging behaviors and situations
• Privacy and confidentiality
• Issuing medications on time and at specific times a day

• Accountable for the receiving, safekeeping, securing, storage, tracking, transporting and disposal of all exhibits.
• Responsible for EPS testing in every courtroom to make sure the court technology is running smoothly and generating a report via excel to send to management.
• Responsible for microphone checks in traffic court.
• Utilize JUSTIN, CEIS, CCD, SFTS and DARS.
• Cut court audio and log notes-burn to CD.
• Utilize Microsoft word, Excel, Outlook, Skype, and Microsoft Teams daily.
• Excellent customer service skills when dealing with individuals via face to face, over the phone, by email or skype.
• I am in direct contact and have to develop working relationships with Judges, Crown Counsel, Police Officers, Lawyers, court staff from other locations and members of the public.
• Responsible for ordering, receiving, verifying, and filing/distributing transcripts.
• Handle highly sensitive, protected, and sealed: documents, files, and physical items.
• Time management and multi-tasking as I must deal with time sensitive matters that require immediate attention.
• I must maintain a high degree of discretion as I handle and see all types of evidence submitted for civil, family and criminal cases within provincial and supreme matters.
• I often access information that is restricted and/or contains publication bans.
• I hold security codes for the exhibit vaults and safe.
• Adhere to strict policies, rules and regulations and keep up to date with any changes.
• Administrative and clerical duties.
• I run both the transcript and exhibit departments by myself with little to no oversight.

● Went through two bank robberies- My actions led to the suspect’s arrest.
● Help members of the public with their everyday banking needs
● Utilize sophisticated computer software and handle sensitive customer information.
● Open and close the branch- held codes for the vault, treasury, and night deposit.
● Loaded ATMS with cash.
● Handling and counting cash.
● Help customers apply for credit related services- MasterCard's, overdraft protection and others.
● Trained new team members while I was still new
● Worked in a very fast paced environment.
● Filing, photocopying, scanning documents into the system and into customer profiles, answered phones and made call backs.
● Dealt with diverse members of the population.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

● Answer phone calls
● Handle sensitive customer information.
● Issue refunds and generate promotional codes.
● Deal with irate, angry, and upset customers
● Use sophisticated computer programs and software.
● Successfully de-escalate situations.
● Escalate certain situations- such as a car running through a storefront that contained a Redbox and was no longer available for returns.

● Intern through YMCA with a placement within the prisons
● Worked alongside inmates to package and distribute cleaning supplies.
● Handled shipping and receiving.
● Worked in the canteen.
● Assisted the ITF officer.
● Prepared/wrapped pallets and unpackaged pallets.
● Repaired and refilled miscellaneous things around the prison and in cell blocks.
● Answer phones, respond to emails.
● Miscellaneous clerical jobs