Amanda Rogowski
Winnipeg,MB
Summary
Dedicated household manager experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Strong communication skills, both verbal and written. Passionate about learning and self betterment.
Overview
18
18
years of professional experience
Work History
Household Manager
Rogowski Household
03.2014 - Current
- Managed financial operations for household of four members.
- Oversaw budget to manage expenditures and control costs.
- Scheduled appointments for medical, dental and self-care needs.
- Filed paperwork, sorted, and delivered mail and maintained organization.
- Planned youth activities to foster intellectual and emotional development.
- Accomplished multiple tasks within established timeframes.
Office Manager
Garriock Insurance
11.2009 - 03.2014
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Updated reports, managed accounts, and generated reports for company database.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Prepared documentation for travel reimbursement.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Sales and inquiries of insurance products including car, home, and travel insurance,
- Various other office duties as required.
Customer Service Representative
Horizon Insurance
05.2005 - 11.2009
- Sales and amendments to insurance policies including car, home, and travel insurance products.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Various other office duties as required.
Education
GED -
Adult Learning And Literacy Manitoba
Winnipeg, MBNo Degree - Indigenous Canada Course
University of Alberta
Edmonton, AB12.2020
Skills
- Household Operations
- Activity Planning
- Cleaning and Organization
- Household Management
- Financial Management
- Account Reconciliation
- Written Communication
- Microsoft Office
- Accounts Payable and Receivable
- Customer Service
- Customer Relationship Management
- Administrative Support
Languages
English
Native or Bilingual
Timeline
Household Manager
Rogowski Household
03.2014 - Current
Office Manager
Garriock Insurance
11.2009 - 03.2014
Customer Service Representative
Horizon Insurance
05.2005 - 11.2009
GED -
Adult Learning And Literacy Manitoba
No Degree - Indigenous Canada Course
University of Alberta
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