Amanda Rogge
Customer Service Representative (Motivator)
Brampton,ON
Summary
Dedicated Customer Service Professional with 10+ years of expertise specializing in high-impact customer focus and front desk operations. Serves as the primary point of contact, leveraging interpersonal savvy to cultivate a clean, safe, and welcoming environment for each and every customer. Boosts membership sales through in-depth product knowledge and a commitment to ensuring every visitor receives a positive, first impression. Empowers members to reach their fitness goals by providing empathetic, personalized support and maintaining a motivating atmosphere that prioritizes the member experience.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Field Operations and Service Specialist
Greenville Landscaping Inc.
04.2019 - 11.2025
- Retained 90% of clients over 3 consecutive years by cultivating a strong rapport through excellent communication skills and genuine concern for their needs.
- Recruited new clients using expert interpersonal savvy and a warm, approachable attitude, ensuring client concerns were being addressed to streamline efficiency.
- Improved customer satisfaction by addressing and resolving conflict issues promptly and professionally, representing a customer-first focus.
- Mentored junior team members on best practices regarding service and safety excellence with a focus on increasing team morale.
- Trained new hires in tool and heavy equipment proficiency, safety and care. Modeled proper handling techniques, reducing possible safety infringements leading to injury.
Customer Service Sales Associate
Home Depot
02.2020 - 12.2022
- Acted as the primary point of contact for an average of 300+ daily visitors, utilizing interpersonal savvy to diffuse high-tension situations and maintain a welcoming environment consistent with company culture.
- Solved customer challenges using active listening principles and offering relevant products and services to help complete their goals, boosting customer satisfaction and retention.
- Maintained a 90% success rate in a fast-paced environment for answering multi-line phone systems within a 3-ring standard.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions, reducing further conflicts.
- Prioritized cleanliness and safety standards to boost the customers first impressions of storefront, including bathrooms.
Customer Service Sales Associate
Mark's Work Wearhouse
10.2018 - 02.2020
- Facilitated a welcoming atmosphere by managing 15+ member check-ins and providing a positive first impression while showcasing current shoe membership benefits.
- Prioritized a clean and organized storefront, promoting a space that prioritizes health, safety and cleanliness standards.
- Managed high-volume phone inquiries while maintaining a standard of immediate response, ensuring all calls were handled within "3 rings" at front desk.
- Addressed customer inquiries with an uplifting attitude, detailed product expertise and a helping hand, increasing sales through informed recommendations and customer satisfaction.
Education
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON 05.2001 -
Skills
Interpersonal Savvy
Customer Focus
POS & Data Entry
Front Desk Operations
Multi-line Phone System
Membership Sales & Retention
Conflict Resolution
Strategic Rapport Building
Fitness Industry Knowledge
Timeline
Customer Service Sales Associate
Home Depot
02.2020 - 12.2022
Field Operations and Service Specialist
Greenville Landscaping Inc.
04.2019 - 11.2025
Customer Service Sales Associate
Mark's Work Wearhouse
10.2018 - 02.2020
High School Diploma -
Brampton Centennial Secondary School
05.2001 -