AMANDA RODRIQUEZ
Merced
Summary
As a dedicated and results-driven Customer Service Manager, I am eager to bring my extensive experience in enhancing customer satisfaction and team performance to your esteemed organization. My passion for fostering positive customer relationships and my commitment to excellence align perfectly with your team's goals. I am excited about the opportunity to contribute to your success and help create memorable experiences for your customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Advance Auto Parts
11.2017 - 03.2025
- Led a team to achieve a 95% customer satisfaction rate.
- Trained staff, enhancing service quality and efficiency.
- Developed feedback systems, increasing customer insights.
- Achieved a 20% increase in upselling through effective training.
- Managed escalated issues, resolving 90% on first contact.
- Collaborated with sales to align customer needs and solutions.
- Analyzed data to drive improvements in service delivery.
- Worked remotely in my dedicated home office
- Handled a high volume of incoming/outgoing calls and emails daily.
- Monitored AI chat boxes
Education
Certificate - Health/Life Insurance
Kaplan College
California01.2025
Skills
- Microsoft Office
- Customer Service
- Incoming/Outbound Calls
- Remote Experience
- Call Center Experience
- AI Chat Monitoring
- Payroll Entry
- Data Entry
Certification
Microsoft
Timeline
Customer Service Manager
Advance Auto Parts
11.2017 - 03.2025
Certificate - Health/Life Insurance
Kaplan College