Amanda Riddell
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manager/Head Personal Trainer
Anytime Fitness
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed scheduling and staff assignments efficiently, ensuring optimal client coverage and trainer utilization.
- Assisted in the recruitment process for new trainers by conducting interviews, evaluating qualifications, and providing recommendations based on skillset compatibility with gym culturephilosophy.
- Fostered a positive gym environment that promoted community, inclusivity, and teamwork among staff and members alike.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Health Care Aide
Legacy Lodge
05.2013 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Supported office operations by expertly handling administrative needs.
Education
Personal Training Certificate
Canfit Pro
Airdrie, AB09.2020
Health Care Aide Certificate
Royal Health Care Aide School
Lethbridge, AB04.2013
Registered Massage Therapy
Lethbridge College
Lethbridge 04.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Professional and Courteous
- Documentation And Reporting
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
Timeline
Manager/Head Personal Trainer
Anytime Fitness
09.2020 - Current
Health Care Aide
Legacy Lodge
05.2013 - Current
Personal Training Certificate
Canfit Pro
Health Care Aide Certificate
Royal Health Care Aide School
Registered Massage Therapy
Lethbridge College
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