Amanda Ricker
Upper Hainesville
Summary
Dynamic professional transitioning from a successful background in sales and customer service to the healthcare field as a Personal Support Worker. Expertise in building trust and rapport with clients, complemented by strong active listening skills and a commitment to delivering attentive, client-focused care. Proven ability to support diverse individuals while resolving concerns with patience and empathy, thriving in fast-paced environments. Passionate about providing high-quality support that enhances dignity, comfort, and overall well-being for all clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
The Waterfront Pub & Eatery
06.2024 - Current
- Deliverer prompt and courteous customer service to enhance guest experiences.
- Maintains clean and organized dining and bar areas to promote a welcoming environment.
- Execute opening and closing duties consistently to support smooth restaurant operations.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Independent Sales Representative
Kroeger Inc.
10.2024 - Current
- Established and maintained strong client relationships to drive sales growth.
- Achieved monthly sales targets consistently through strategic selling techniques.
- Updated knowledge of new products and inventory to enhance sales effectiveness.
- Selling products on commission for Kroeger, maximizing revenue opportunities.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Restaurant Manager
Crabbe Mountain Inn
09.2021 - 06.2024
- Managed opening and closing procedures to maintain efficient restaurant workflow.
- Conducted daily inventory counts and placed accurate inventory orders.
- Balanced cash floats to ensure accurate financial operations.
- Monitored adherence to standards, facilitating smooth employee workflow.
- Served food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining area, bar section, and dish room.
- Assisted guests during check-in and check-out processes at Inn.
- Trained new employees on company policies and job responsibilities.
Housekeeper
Larsen's Log Lodge
11.2012 - 03.2014
- Greeted guests and recorded arrivals and departures efficiently.
- Maintained high cleanliness standards in all guest rooms and shared spaces.
- Assisted with meal preparation and service to enhance guest experience.
- Responded promptly to guest inquiries, requests, and complaints professionally.
- Provided accurate information regarding lodge services upon request.
- Ensured compliance with health standards during all cleaning operations.
- Delivered exceptional customer service to foster guest satisfaction.
Education
Nail Technician -
L'Institut Jon RayMond
Moncton, NB06-2007
Diploma -
Harrison Trimble High School
Moncton, NB06-2005
Skills
- Strong work ethic
- Positive attitude
- Exceptional customer service
- Performance improvement
- Time management
- Problem solving
- Relationship building
- Account management
- Professional appearance
- Fast-paced adaptability
- Attention to detail
- Conflict resolution
- Inventory management
- Effective communication
- Emotional intelligence
- Adaptability
- Housekeeping tasks
- Household organization
Certification
- WHIMIS - 2024
- Food Safety Course - 2023
- Responsible Beverage Course - 2023
- Smart Serve - 2023
Timeline
Independent Sales Representative
Kroeger Inc.
10.2024 - Current
Server
The Waterfront Pub & Eatery
06.2024 - Current
Restaurant Manager
Crabbe Mountain Inn
09.2021 - 06.2024
Housekeeper
Larsen's Log Lodge
11.2012 - 03.2014
Nail Technician -
L'Institut Jon RayMond
Diploma -
Harrison Trimble High School
Similar Profiles
Amanda RickerAmanda Ricker
Server at The Waterfront Pub & EateryServer at The Waterfront Pub & Eatery
Stacey LaheyStacey Lahey
Bartender/Server at The Waterfront Pub and EateryBartender/Server at The Waterfront Pub and Eatery
Julia FifieldJulia Fifield
Waitress at Riverside Pub and Eatery, & MillCove Brew PubWaitress at Riverside Pub and Eatery, & MillCove Brew Pub
Breanna FillionBreanna Fillion
Design Technician at MOBIA Technology InnovationsDesign Technician at MOBIA Technology Innovations
Eric GuerraEric Guerra
Operations Supervisor at FedEx:GroundOperations Supervisor at FedEx:Ground