Amanda Ricker
Upper Hainesville,N.B
Summary
Highly motivated and adaptable, with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a solid background in foodservice. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
The Waterfront Pub & Eatery
Nackawic , N.B
2024.06 - Current
- Provide prompt and courteous customer service
- Ensure timely delivery of food and beverages
- Maintain a clean and organized atmosphere in dining and bar spaces
- Ensured smooth running of restaurant by handling opening and closing duties consistently.
- Provide excellent customer service to ensure satisfaction.
- Communicate effectively with kitchen staff regarding customer allergies or special requests.
Restaurant Shift Manager
Crabbe Mountain Inn
Lower Hainesville , N.B
2021.09 - 2024.06
- Managed opening and closing procedures for the restaurant, maintaining efficient workflow
- Managed daily inventory counts and accurately placed inventory orders
- Balanced and managed cash floats.
- Monitored and enforced adherence to standards, ensuring smooth workflow for employees.
- Promptly served food and beverages
- Ensured cleanliness of dining area, bar section, and dish room
- Assisted guests during check-in and check-out processes at the Inn
- Cleaned rooms to the highest cleanliness standards and ensured their readiness for the next guest.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Resolved customer complaints in a timely manner.
Housekeeper
Larsen’s Log Lodge
Hawkins Corner , N.B
2012.11 - 2014.03
- Greeted and recorded guest arrivals/departures
- Ensured rooms were consistently cleaned to the highest standards for incoming guests
- Diligently maintained a high standard of cleanliness in all shared spaces
- Assisted in meal preparation and service for guests
- Attend to special requests made by guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that all health standards were met during cleaning operations.
- Provided information about hotel services upon request from guests.
Customer Care Service Representative
Atelka Inc.
Fredericton , N.B
2010.12 - 2012.06
- Provided product/services information to inquiring customers
- Promptly addressed and resolved customer concerns with precision.
- Documented all interventions made in the accounts
- Quickly established strong rapport with customers
- Resolve customer complaints quickly and effectively.
- Performed follow-up calls to confirm resolution of customer issues or concerns.
- Identified and escalated priority issues per established procedures.
- Processed orders, forms, applications, and requests.
- Explained company services, policies, terms and conditions of sale to customers as necessary.
Server
Misu Restaurant
Fredericton , N.B
2009.09 - 2011.06
- Opened and closed restaurant while performing daily duties
- Familiarized guests with menu and daily specials
- Executed precise recording and delivery of food and drink orders.
- Managed float and daily cash outs.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Nail Technician -
L’Institut Jon rayMond
01.2006
Diploma -
Harrison Trimble High School
01.2004
Skills
- Strong Work Ethic
- Guest Engagement
- Positive and professional
- Exceptional customer service
- Performance Improvement
- Professional Appearance
- Order Management
- Safe Food Handling
- Guest Relations Management
- Effective customer upselling
- Menu Memorization
- High-volume dining
- POS operation
- Food safety understanding
Certification
- WHIMIS, 2024
- Food Safety Course, 2023
- Responsible Beverage Course, 2023
- Smart Serve Course, 2023
Timeline
Server
The Waterfront Pub & Eatery
2024.06 - Current
Restaurant Shift Manager
Crabbe Mountain Inn
2021.09 - 2024.06
Housekeeper
Larsen’s Log Lodge
2012.11 - 2014.03
Customer Care Service Representative
Atelka Inc.
2010.12 - 2012.06
Server
Misu Restaurant
2009.09 - 2011.06
Nail Technician -
L’Institut Jon rayMond
Diploma -
Harrison Trimble High School
- WHIMIS, 2024
- Food Safety Course, 2023
- Responsible Beverage Course, 2023
- Smart Serve Course, 2023
Similar Profiles
Jazmine PetersJazmine Peters
BARTENDER/COOK at FOUR WAYS PUB & EATERYBARTENDER/COOK at FOUR WAYS PUB & EATERY
Cole HuttonCole Hutton
Line Cook at the edge pub and eateryLine Cook at the edge pub and eatery
Shad IrwinShad Irwin
Security Manager at Sullivans pub and eaterySecurity Manager at Sullivans pub and eatery