Amanda Richard
Fredericton
Summary
Dynamic professional with extensive experience at Loblaws, excelling in customer service and SAP consulting. Proven ability to enhance operational efficiency through critical thinking and effective communication. Successfully led SAP implementations, improving inventory management processes and user adoption. Recognized for fostering collaboration and achieving high customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
NB Power
08.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated issues, ensuring swift resolutions and customer satisfaction.
- Collaborated with team members to streamline processes and enhance service efficiency.
SAP Consultant
Loblaws
04.2020 - 10.2022
- Led SAP implementations to streamline inventory management processes across multiple departments.
- Developed and optimized SAP workflows to enhance operational efficiency and reduce processing times.
- Collaborated with cross-functional teams to troubleshoot system issues, ensuring minimal disruption to operations.
- Trained end-users on SAP functionalities, improving user adoption and proficiency across the organization.
Cooking School Coordinator
Loblaws
10.2019 - 03.2020
- Coordinated scheduling and logistics for cooking classes and special events.
- Developed curriculum and lesson plans aligned with culinary trends and student interests.
- Managed registration processes, ensuring seamless enrollment experiences for participants.
- Established partnerships with local chefs and vendors to enhance program offerings.
Photo Studio Manager
Loblaws
05.2014 - 09.2019
- Managed daily studio operations, ensuring efficient workflow and high-quality output.
- Supervised team members, providing training and guidance to enhance performance.
- Coordinated scheduling for photo shoots, optimizing resource allocation and client satisfaction.
- Implemented inventory management systems to streamline supplies and reduce waste.
Photographer
Loblaws
06.2005 - 09.2014
- Captured high-quality images for promotional materials and in-store displays.
- Collaborated with marketing team to align photography with branding strategies.
- Edited and retouched images using Adobe Creative Suite for optimal visual appeal.
Cashier
Loblaws
09.2000 - 05.2005
- Operated cash register, processed customer transactions efficiently.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Learned and applied point-of-sale system for accurate transaction processing.
Education
High School Diploma -
Woodstock High School
Woodstock, NB06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
NB Power
08.2021 - Current
SAP Consultant
Loblaws
04.2020 - 10.2022
Cooking School Coordinator
Loblaws
10.2019 - 03.2020
Photo Studio Manager
Loblaws
05.2014 - 09.2019
Photographer
Loblaws
06.2005 - 09.2014
Cashier
Loblaws
09.2000 - 05.2005
High School Diploma -
Woodstock High School