Amanda Recinos
BARRIE
Summary
Customer-focused professional with over 20 years of experience in a high-volume call center and administrative environment.
Seeking to contribute to the community by providing services of the highest quality by delivering efficient and reliable clerical and customer service. Skilled in handling billing and account inquiries, resolving issues under pressure and responding to urgent customer needs using complexed computerized systems. Demonstrates strong data entry, communication and problem-solving abilities with a high level of accuracy, dependability and commitment to excellent service.
Overview
20
20
years of professional experience
2024
2024
years of post-secondary education
Work History
Administrative Assistant, Customer Service
Home Service Club of Canada
08.2006 - Current
- Managed customer inquiries through phone and email channels.
- Coordinated service appointments between technicians and clients.
- Processed warranty claims and service requests efficiently.
- Maintain and update new and existing memberships in the company database including processing sales and membership renewals.
- Process applications and handle credit card payments with accuracy and confidentiality.
- Prepare and process contractor payments in a timely manner.
- Operate a high-volume multiline switchboard in a fast-paced call center environment.
- Scan, organize and send invoices in numerical order.
- Respond to client and contractor emails promptly and professionally.
- Act as a liaison between clients/homeowners to ensure timely completion of work orders, estimates and exceptional service delivery.
- Secure and dispatch work orders through the company’s emergency system assigning contractors based on service, location and trade as well as following all company dispatching procedures and policies.
- Responsible for training new employees mentored and coached new hires and acted as point of contact for employees when in need of assistance and support.
Education
Erindale Seconday School Diploma
Mississauga, ONSkills
- Proficient in Microsoft Office (Word, Excel, Outlook) Avaya cloud office system
- Strong customer service and conflict resolution skills in a high-volume call center environment
- Excellent organizational, time management and multi tasking abilities
- Accurate data entry with strong attention to detail
- Handling customer inquiries and resolving issues efficiently
- Able to work independently as well as part of a team
- Proficient in operating multiline phone systems
Timeline
Administrative Assistant, Customer Service
Home Service Club of Canada
08.2006 - Current
Erindale Seconday School Diploma