Amanda Rausch
Vancouver,BC
Summary
Knowledgeable and reliable Customer Service Agent successful in applying strong communication and efficient problem solving skills to each guest's unique scenario. Solid history of exceeding guest expectations while maintaining company policies in high-stress and high-volume settings. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
WestJet
02.2008 - Current
- Maintained a consistent high level of professionalism when interacting with guests and fellow colleagues ensuring positive experiences.
- Demonstrated empathy and competency in handling difficult situations, such as delays, cancellations, medicals, unruly guests and ticketing issues
- Maintained attention to detail, organization and management of multiple tasks simultaneously.
IROP Coordinator
WestJet
06.2014 - 05.2017
- Main point of local contact for ticketing issues, IROP moves, and reaccommodations for guests.
- Constant monitoring of all inbound and outbound connecting guests on WestJet flights as well as partner airlines.
- Worked closely with our partner airlines to ensure seamless guest transfers.
Daily Duty Coordinator
WestJet
12.2010 - 09.2012
- Monitor manpower allocation to maintain an efficient operation and adjust staff tasks according to the current operational needs.
- Delay code flights, inform all necessary partners when delays, cancellations or aircraft tows happened.
- Assign staffing tasks for next day, adjust tasks due to sick calls or delays.
Education
Diploma - Criminology
Kwantlen University College
Richmond, BC12.2007
Skills
- Airline policies knowledge
- Effective problem-solving
- Adaptable under pressure
- Strong multitasking
- Time management expertise
- Attention to detail
- Conflict resolution abilities
- Boarding process efficiency
- Emergency response readiness
- Ticketing system knowledge
- Exceptional communication
Languages
English
Native or Bilingual
Timeline
IROP Coordinator
WestJet
06.2014 - 05.2017
Daily Duty Coordinator
WestJet
12.2010 - 09.2012
Customer Service Agent
WestJet
02.2008 - Current
Diploma - Criminology
Kwantlen University College
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