Amanda Ramirez
Calgary,Canada
Summary
Dynamic sales professional with a proven track record at Kognitive Sales Solutions, excelling in client service and relationship management. Skilled in CRM platforms and time management, I consistently exceed sales targets by identifying new business opportunities and delivering tailored solutions, driving revenue growth and enhancing brand loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Sales Representative
Kognitive Sales Solutions
Calgary, Canada
10.2024 - 01.2025
- Educated clients on financial products, specifically the Canadian Tire Triangle Mastercard
- Provided exceptional client service, strengthening brand loyalty
- Assisted with reporting and documentation to support sales initiatives
Sales Leads Generator
Aventura Marketing - Kinetico Costco
Calgary, Canada
11.2023 - 10.2024
- Proactively generated new sales leads, contributing to increased revenue through strategic sales outreach
- Engaged customers with tailored product solutions, ensuring clear communication and understanding of benefits
- Exceeded sales targets by consistently identifying opportunities for new business
- Maintained accurate client records and reports, ensuring seamless follow-ups
- Organized and supported sales-related administrative tasks
Branch Manager
Banco de Bogota
09.2011 - 03.2023
- Company Overview: Colombian Bank
- Managed daily financial transactions, payments, and account reconciliation
- Provided administrative oversight for the branch, ensuring smooth operations
- Handled client inquiries, documentation, and reporting, ensuring accuracy and efficiency
- Trained and supervised staff on CRM tools, compliance, and financial services
- Colombian Bank
Customer Service Representative
Banco de Bogota
09.2008 - 09.2011
- Company Overview: Colombian Bank
- Engaged with clients to understand their financial needs, offering tailored solutions and providing exceptional client service
- Managed inquiries related to account updates, transfers, and technology issues, ensuring accurate and timely resolutions
- Assisted in the preparation of client documents and reports, and processed transactions in compliance with banking standards
- Delivered high-quality client service, managing account updates, payment processing, and documentation
- Assisted with reporting, mail processing, and expense tracking
- Ensured compliance with KYC/AML regulations and internal procedures
- Colombian Bank
Education
Business Administration Diploma - Financial Services Major
Southern Alberta Institute of Technology
Canada01.2024
Bachelor of Economics - International Business
ICESI University
Colombia01.2004
Skills
- Cliente Service and Relationship Management
- Microsoft Office Suite
- CRM & Digital Platforms
- Time Management
- Problem solving
- Decision making
- Administrative and Office Support
- Organization
Accomplishments
- Winner of the Business Convention in Colombia (2016, 2017, 2019) for exceptional sales performance and business achievements, underscoring a strong commitment to success and customer satisfaction
Languages
Spanish
Native/ Bilingual
Certification
- Certified in Investment Funds in Canada (IFC)
References
References available upon request.
Timeline
Field Sales Representative
Kognitive Sales Solutions
10.2024 - 01.2025
Sales Leads Generator
Aventura Marketing - Kinetico Costco
11.2023 - 10.2024
Branch Manager
Banco de Bogota
09.2011 - 03.2023
Customer Service Representative
Banco de Bogota
09.2008 - 09.2011
Business Administration Diploma - Financial Services Major
Southern Alberta Institute of Technology
Bachelor of Economics - International Business
ICESI University
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