Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ramirez

Roseville

Summary

Personable and results-driven professional with strong aptitude for strategic planning and organizational management. Knowledge of process optimization and resource allocation, coupled with proficiency in project management and team leadership. Committed to driving operational efficiency and fostering culture of continuous improvement.

Overview

15
15
years of professional experience

Work History

Director of Operations

Fantastical Enterprises
11.2021 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Facility Management
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Works with owner/CEO with many aspects of the business and covers duties in their absence
  • Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
  • Human Resources specialist, Safety, Team Development, Company Moral, Amazon Returns
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Manages outside support and vendor relations
  • Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
  • Manages Amazon e-commerce account including but not limited to the list below:
  • Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
  • Product sourcing: Identifying products to sell on Amazon, considering market demand, competition, and profit margins
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Product listing creation: Writing detailed and engaging product descriptions, including titles, bullet points, and images to optimize search visibility
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Inventory management: Tracking stock levels, managing reordering processes, and ensuring timely replenishment
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Pricing strategy: Setting competitive prices based on market analysis and considering sales promotions
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Order fulfillment: Processing customer orders, packaging items, and coordinating shipping logistics
  • Reduced operational risks while organizing data to forecast performance trends.
  • Customer service: Responding to customer inquiries, handling returns, and resolving issues promptly
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Marketing and promotion: Utilizing Amazon advertising tools to promote products and increase visibility
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Compliance management: Adhering to Amazon seller policies, including listing requirements, pricing guidelines, and shipping standards
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.

In Store Recruiter

Safeway
03.2013 - 11.2021
  • Process/Maintain Payroll for 100+ employees
  • Process/maintain daily time and attendance records for 100+employees
  • Asses and handle store level HR issues and navigate escalation when needed
  • Discipline and record keeping of personnel performance
  • Daily activity schedule (call sheet)
  • Plan and execute all merchandising plans (Ordering, budgeting and building)
  • Manage total store operations and employees
  • Identify and resolve any and all issues that arise, with customer relations, staffing, sales, employees and facility
  • Occasional Receiving Duties
  • Still assist with administrative duties on an as needed/as affordable basis
  • Fill open positions
  • Research and evaluate applicants
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
  • Implemented candidate tracking system, improving organization and follow-up with potential hires.

Admin to Store Director / Assistant Store Director

Safeway
08.2015 - 10.2017
  • Provide and insure all employees provide superior customer service insuring satisfaction
  • Use computer for various tasks such as database management or word processing
  • Payroll functions, such as maintaining timekeeping information processing and submitting payroll
  • Fielding phone calls for director taking messages and problem-solving on Directors behalf
  • Create, maintain and enter information into databases
  • Set-up and manage paper or electronic document filing systems
  • Greet visitors and handle inquires or direct them in proper place
  • Maintain Scheduling and Calendar
  • Schedule and confirm appointment with customers and employees alike
  • Compose and distribute meeting notes
  • Write Schedule for 90 plus employees

Head Clerk (evening manager)

Safeway Inc./Albertson's Inc
01.2012 - 10.2015
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
  • Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
  • Improved customer satisfaction with timely and accurate order processing.
  • Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
  • Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
  • Maintained detailed records of inventory levels, placing orders as needed to maintain optimal stock levels.
  • Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
  • Utilized data analysis tools to track sales trends and make informed decisions regarding product offerings.
  • Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
  • Streamlined inventory management by implementing an efficient organizational system.
  • Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
  • Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
  • Coordinated schedules, ensuring adequate staffing for peak business periods.
  • Assisted customers in locating specific products or recommending suitable alternatives when necessary.
  • Collaborated with management to develop and implement store policies and procedures.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Compiled and analyzed data to produce reports.

temp

Matthews Law Group
11.2012 - 04.2013
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Starbucks Manager

Safeway
09.2009 - 01.2012
  • Led a team of 8 baristas in delivering quality beverages and food items to customers in a fast-paced environment
  • Developed and executed training programs for new hires, resulting in improved employee performance and reduced onboarding time
  • Collaborated with district manager to achieve sales targets through effective marketing strategies and promotions
  • Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times
  • Responsible for scheduling staff shifts, optimizing labor costs while meeting customer demand
  • Monitored product quality standards, conducting regular inspections to ensure consistency across all menu items
  • Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction

Education

Diploma -

Red Bluff High School
06.2005

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Cost control
  • Leadership training
  • Workforce planning
  • Performance analysis
  • Resource allocation
  • Retail build outs
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Customer service
  • Employee relations
  • Business leadership
  • Hiring and onboarding
  • Relationship building
  • Human resources
  • Recruitment
  • Staff development
  • P&L management
  • Scheduling
  • Performance evaluations
  • Administrative management
  • Payroll administration and timekeeping
  • Client account management
  • Inventory management

Timeline

Director of Operations

Fantastical Enterprises
11.2021 - Current

Admin to Store Director / Assistant Store Director

Safeway
08.2015 - 10.2017

In Store Recruiter

Safeway
03.2013 - 11.2021

temp

Matthews Law Group
11.2012 - 04.2013

Head Clerk (evening manager)

Safeway Inc./Albertson's Inc
01.2012 - 10.2015

Starbucks Manager

Safeway
09.2009 - 01.2012

Diploma -

Red Bluff High School

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