Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

AMANDA QATTA

ETOBICOKE,Canada

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Proven team leader and problem-solver, demonstrated at Monsignor Percy Johnson Catholic School with exceptional organizational and communication skills. Adept in business development and file organization, I thrive in dynamic environments, showcasing a commitment to excellence and a 100% dedication to workplace growth and development. Detail-oriented professional experienced in providing exceptional administrative and organizational support in busy office settings. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management. Attentive office support professional with proven track record of providing exceptional administrative, organizational, and customer service support. Skilled in database and spreadsheet programs, calendar management, and filing systems. Excellent communicator with the ability to build and maintain relationships with clients, customers, and colleagues.

Overview

4
4
years of professional experience

Work History

Office helper

Monsignor Percy Johnson Catholic School
09.2022 - 06.2024
  • Assisting teachers and students
  • Answering the phone calls for admin staff
  • Help coordinate events with office secretaries
  • Assisting in after school events, open house, prom, and games
  • Assisting in the office, helping with the principles and staff
  • Utilized excellent customer service skills to answer questions from clients or customers in person or via phone and email communication channels.
  • Maintained the office calendar of events and ensured accuracy of all entries.
  • Assisted with filing and organizing documents, creating spreadsheets, and managing data entry tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Butcher helper/Customer service

No Frills
11.2023 - 03.2024
  • Knowledgeable about food safety practices which include following sanitary guidelines when handling raw ingredients.
  • Able to identify different cuts of meat for display purposes.
  • Knowledgeable in the proper handling and storage of raw meats to prevent spoilage or contamination.
  • Complied with established procedures for weights and measures, health and sanitation and safe work practices.
  • Arranged custom cuts of meat ordered by customers or for meals.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.

Co-operative Education

St.Andrew Catholic School
03.2023 - 06.2023
  • Assisted teachers and staffs in preparing lessons
  • Organized classroom materials and supplies
  • Maintained classroom cleanliness and environment
  • Stimulated students’ learning and skill development
  • Supervised students activities to ensure their wellness and safety
  • Supported school extracurriculars and events.
  • Followed all safety protocols and procedures.
  • Reported any problems or malfunctions with machines or tools immediately upon discovery.
  • Made sure that products were produced on time and are of good quality.

School Administrator

Monsignor Percy Johnson Catholic School
09.2020 - 06.2022
  • Monitored student progress through data analysis and regular assessment reports.
  • Coordinated professional development activities for faculty members to strengthen their instructional skills.
  • Analyzed data from surveys or focus groups conducted among students or parents to gain insights into school operations.
  • Provided guidance to staff members on classroom instruction techniques and best practices.
  • Evaluated student performance using assessments such as standardized tests or teacher-made exams.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Improved learning outcomes by overseeing integration of technology in classrooms, including interactive whiteboards and educational software.

Education

Ontario Secondary School Diploma (OSSD) -

Monsignor Percy Johnson Catholic School

Skills

  • Highly flexible and adaptable
  • Detail oriented and active listening
  • Strong Interpersonal skills and leadership
  • Excellent problem solving skills
  • Excited to contribute, learn and grow in the workplace environment
  • Team management
  • Business development
  • File Organization
  • Social media knowledge
  • Excellent Communication
  • Meeting coordination
  • Strong problem solver

LANGUAGES

Arabic Fluent
English Fluent

Hobbies and Interests

Reading, Working, Experiencing, Art, Management

Timeline

Butcher helper/Customer service

No Frills
11.2023 - 03.2024

Co-operative Education

St.Andrew Catholic School
03.2023 - 06.2023

Office helper

Monsignor Percy Johnson Catholic School
09.2022 - 06.2024

School Administrator

Monsignor Percy Johnson Catholic School
09.2020 - 06.2022

Ontario Secondary School Diploma (OSSD) -

Monsignor Percy Johnson Catholic School
AMANDA QATTA