Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Prasad

Surrey

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Overview

7
7
years of professional experience

Work History

Sales Manager

Pacific Car Loan
09.2023 - Current
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Customer Relations

Teleperformance - Audi
12.2019 - 10.2020
  • Handled Customer Complaints, Booked Appointments for Customers, Documented the calls, Updated Customer Information, Informed Customers when a new model was available, Contacted Dealerships

Customer Relations

Teleperformance- Uber Eats
03.2018 - 12.2019
  • Assisted Restaurants Owners with the problems they were having problems with the Uber Eats orders, Provide assistance for customers with special billing requests, Update directory information, Train or instruct employees in job duties or company policies or arrange for training to be provided, Update information

Appointment Setter

National Rebate
05.2017 - 02.2018
  • Contacted Customer's regarding their HVAC, Set appointments, Confirmed appointments, Trained new hires

Education

Medical Office Assistance -

Academy of Learning
Toronto, Ontario
11.2009

Event Planning -

PCDI
Vancouver, British Columbia
10.2003

High School Diploma -

John Oliver Secondary School
Vancouver, British Columbia
06.2000

Skills

  • Clear Communication Skills

  • Ability to Use Positive Language

  • Time Management

  • Goal Oriented

  • Quick Learner

  • Customer Order Management

  • Closing Techniques

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Sales Manager

Pacific Car Loan
09.2023 - Current

Customer Relations

Teleperformance - Audi
12.2019 - 10.2020

Customer Relations

Teleperformance- Uber Eats
03.2018 - 12.2019

Appointment Setter

National Rebate
05.2017 - 02.2018

Medical Office Assistance -

Academy of Learning

Event Planning -

PCDI

High School Diploma -

John Oliver Secondary School

Similar Profiles

CREATE PROFILE
Amanda Prasad