Amanda Ponce
Byron
Summary
Motivated and experienced medical assistant seeking a medical assistant position. Excited to contribute innovative ideas and suggestions to a dynamic healthcare team, where they will be valued and implemented. Committed to providing exceptional patient care, maintaining professionalism, and continuously enhancing skills to deliver top-notch medical support. Ready to make a positive impact and contribute to the success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Pittsburg Health Center
01.2025 - 04.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Office Assistant
My Insurance Solutions
01.2020 - 08.2024
- Provided assistance in application entries for Medicare Advantage plans and addressed client needs regarding providers, billing, and pharmacy issues.
- Remote
Certified Medical Assistant
Contra Costa County Health Services
02.2016 - 09.2019
- Reviews provide roster of patients for the day and helps to facilitate clinic flow
- Monitors the status of patient arrivals, no shows and walk-ins and communicates information as necessary
- Communicates with waiting patients when provider schedule is delayed compared to appointment time
- Measures, records and reports patient vital signs, height, weight and preliminary medical information in accordance with clinic policy or provider preference.
- Completes all necessary intake paperwork prior to patient visit with provider; i.e. intake stamp, consents, billing forms etc.
- Prepares patient and room for examination based on purpose of visit
- Assists provider with examination and procedures as necessary
- Performs simple tests, procedures and dressings etc. in accordance with Health Center policy as directed
- Documents patient care and services in medical record as appropriate and checks for a completed billing form on each patient
- Uses routine equipment in the assigned clinics and performs quality controls as required by clinic policy.
- Stocks work area with necessary supplies and equipment. Monitors for broken or malfunctioning equipment and communicates problems as appropriate.
- Makes patient appointments, processes associated information, communicates with appointment unit as required
- Acts as an intermediary between patients and other departments regarding necessary services when requested
- Takes messages and other critical information for providers during assigned clinic times
- Instructs patients regarding how to access services within the system
- Assists in emergency care situations as directed
- Attends staff meetings as scheduled
- Provides and promotes excellent customer service for all internal and external customers
- Typical Task
Orthopedic Tech
Tri Valley Orthopedics
01.2014 - 12.2016
- Assisted doctor in steroid injections, measured and applied braces. Treated post op patients, prepared pre op patients for surgery, treated wounds, took out stitches and applied and removed casts. Stocked office with supplies, ordered orthopedic inventory.
Medical Interpreter
Miller Chiropractic Sports Therapy
01.2012 - 12.2013
- Filed patient documents; booked appointments; received multiline phones and made phone calls; assisted doctor with patients and prepared patients with deep heating and H Wave machines; translated English to Spanish for the Spanish speaking patients; processed mail and entered data in the database; filed paperwork; made phone calls; assisted staff as needed.
Staff Receptionist (Temporary)
Village Resource Center
01.2010 - 12.2010
- Tutored children grades K8
- Assisted with homework; attended staff field trips; assisted bilingual customer service for non-English Speaking parents.
Receptionist (Temporary)
East Bay Works
01.2009 - 12.2010
- Answered and received phone calls; copied and faxed documents, welcomed/greeted clients as they arrived.
Education
Certification - CNA
Advanced Medical Career College
Pittsburg, CACertification - Medical Interpreter
Brentwood Adult Ed
Brentwood, CACertification - Medical Assistant
Contra Costa Medical Career College
Antioch, CA01.2016
GED - Education
Pittsburg High School
Pittsburg, CA01.2013
Skills
- Bilingual: Spanish/English
- Motivated and trainable
- Customer Service skills
- Great communication skills
- I Enjoy working with the public
- Computer skills
- Experience with Epic, and Dynamics 365
- BLS Certified
- Medical Records
- Sterilization (Autoclave)
- Professionalism and Empathy
- EKG
- Wound Care/Bandaging/Casting/Splinting
- Urinalysis
- Snellen Charts
- Vitals
- Minor Office Surgery
- Venipuncture
- Injections (IM, ID, SC)
- Patient Care
- Interpretation
- Translation
- EMR Systems
- Medical Scheduling
- Triage
Certification
- BLS Certification
- Certified Medical Assistant
- CNA
- Interpreter certification
Languages
Spanish - Expert
English - Expert
Timeline
Certified Medical Assistant
Pittsburg Health Center
01.2025 - 04.2025
Office Assistant
My Insurance Solutions
01.2020 - 08.2024
Certified Medical Assistant
Contra Costa County Health Services
02.2016 - 09.2019
Orthopedic Tech
Tri Valley Orthopedics
01.2014 - 12.2016
Medical Interpreter
Miller Chiropractic Sports Therapy
01.2012 - 12.2013
Staff Receptionist (Temporary)
Village Resource Center
01.2010 - 12.2010
Receptionist (Temporary)
East Bay Works
01.2009 - 12.2010
Certification - CNA
Advanced Medical Career College
Certification - Medical Interpreter
Brentwood Adult Ed
Certification - Medical Assistant
Contra Costa Medical Career College
GED - Education
Pittsburg High School
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