AMANDA PIRES

• Lead a cross-functional team of 11, including Licensing Specialists, Inside Sales Representatives, and a Cloud Experience Manager, to drive Microsoft licensing compliance, operational excellence, and customer satisfaction.
• Oversee Microsoft profitability and software incentive management, ensuring accurate and timely fund claims in collaboration with Deal Registration, Marketing, Pricing, and Finance teams.
• Manage complex Microsoft licensing transactions and inquiries, providing expert guidance on compliance and contract structure.
• Continuously onboard and train new team members, ensuring full access to Microsoft systems, tools, and adherence to compliance requirements.
• Track and claim Microsoft Professional Services funds; work closely with Finance to allocate and report on usage.
• Represent Compugen at Microsoft Partner Executive Briefings (PEBs) and industry conferences to align internal tools and processes with evolving Microsoft practices.
• Administer Internal Use Rights (IUR), manage publisher designations, competencies, and maintain accurate tax and banking information with Microsoft.

• Managed a team of five Licensing Specialists, ensuring high levels of client satisfaction, compliance, and operational efficiency.
• Led onboarding for all new hires, providing training on Microsoft platforms, licensing models, and internal systems.
• Oversaw and allocated Microsoft incentive funds, coordinating closely with Finance and Marketing to optimize utilization.
• Streamlined licensing operations by resolving portal, tenant, and invoicing issues; acted as the primary liaison with Microsoft Licensing Specialists.
• Directed multiple strategic initiatives including AGI, OneRequest, NPC, CSP, and Modern Work, enhancing cross-department collaboration and efficiency.
• Managed Microsoft Professional Services fund claims and allocations; improved fund recovery processes and timelines.
• Processed and audited customer contracts; ensured compliance with Microsoft programs and led enrollment in new initiatives.
• Maintained and renewed Compugen’s Microsoft Partner designation, ensuring all competencies and partner incentives remained in good standing.

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• Played a key role in all aspects of Microsoft operations within the Software Business Unit at Compugen, a recognized leader in the LSP (Licensing Solution Provider) community.
• Managed end-to-end licensing contract processing across Canada, overseeing key performance indicators (KPIs) related to order accuracy, compliance, and turnaround time.
• Administered revenue and fee audits tied to customer licensing contracts, ensuring accuracy in reporting, and alignment with Microsoft policies.
• Acted as the primary internal and external point of contact for licensing contract management, supporting stakeholders, partners, and occasionally, clients.
• Led training and professional development for staff involved in licensing operations, elevating team-wide competency and consistency.
• Applied Six Sigma methodologies to streamline and redesign critical business processes, improving operational efficiency, and reducing error rates.
• Successfully implemented Microsoft operational processes into Compugen’s ERP system, enhancing data integration and reporting capabilities.
• Recipient of the Microsoft Operational Excellence Award for outstanding contributions to licensing operations.

• Achieved Microsoft Operational Excellence Award in first year and contributed to Compugen receiving Microsoft Licensing Partner of the Year.
• Recognized with President’s Club Award (2013) for outstanding performance and contributions to the business unit.
• Recommended volume licensing solutions nationwide, providing expert guidance on programs including EA, EAS, EAP, ECI, SCE, Select/Select Plus, Open Value, and NGVL.
• Quoted and processed complex Microsoft orders, including annual step-ups, true-ups, and add-on products, ensuring accuracy and compliance.
• Managed end-to-end contract processing and licensing operations across Canada, tracking KPIs related to contract accuracy, compliance, and fulfillment timelines.
• Led training for Software Sales Specialists on Microsoft volume licensing programs to enhance team capability in addressing client and internal inquiries.
• Oversaw operational metrics for Microsoft and other publishers, supporting data-driven decisions, and continuous process improvement.
• Actively represented Compugen in vendor roundtables and pilot programs, advocating for process enhancements and industry collaboration.

• Processed high volumes of Microsoft Enterprise Agreements and licensing orders with exceptional accuracy and attention to detail.
• Consistently led the team in all key performance indicators (KPIs), including order accuracy, processing time, and compliance.
• Audited contracts prior to submission, ensuring alignment with Microsoft policies, and minimizing the risk of rejection or error.
• Trained and mentored new team members on licensing policies, contract workflows, and internal systems to ensure team efficiency and consistency.
• Participated in corporate Six Sigma training, applying process improvement principles to enhance team operations, and reduce bottlenecks.