Amanda Perkins
Niagara Falls,ON
Summary
Dynamic and results-driven Supervisor at Tim Hortons with a proven track record in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a positive work environment. Demonstrated attention to detail in inventory management, contributing to improved customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
12.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Counter Staff Member
Tim Hortons
02.2022 - 05.2024
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
- Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
Education
Grade 12 -
Centre For Life Long Learning
London, ON06.2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Team building
Languages
English
Timeline
Supervisor
Tim Hortons
12.2023 - 05.2024
Counter Staff Member
Tim Hortons
02.2022 - 05.2024
Grade 12 -
Centre For Life Long Learning
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