Amanda Parker
Peterborough,ON
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
Project Assignment Test Lead
Hydro One
02.2022 - Current
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Collaborated with product owners to stay current on intended functionality.
- Conducted regression testing of existing products.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
Distribution Zone Planning Technican
Hydro One
01.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
Lines Customer Support Clerk
Hydro One
01.2019 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled Mtechs, Meter Readers, and ADETs for Multiple Operation Locations
- Conducted emergency storm scheduling of both Lines and Damage Accessors
- Acted a a point of contact for training of new employees
BASC Work Completion
Hydro One
10.2013 - 03.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor of Arts - English
York University
Toronto, ONEarly Childhood Education
George Brown College
Skills
- Interpersonal Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Attention to Detail
- Decision-Making
- Organization and Time Management
- Self-Motivated
- Problem-Solving
Timeline
Distribution Zone Planning Technican
Hydro One
01.2023 - Current
Project Assignment Test Lead
Hydro One
02.2022 - Current
Lines Customer Support Clerk
Hydro One
01.2019 - 01.2023
BASC Work Completion
Hydro One
10.2013 - 03.2019
Bachelor of Arts - English
York University
Early Childhood Education
George Brown College
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