Amanda Papoulias
Waterloo,ON
Summary
Proven track record in enhancing customer loyalty and exceeding sales targets, notably at Jiffy Lube. Skilled in vehicle assessment and customer service, adept at multitasking with a keen eye for detail. Demonstrated ability to resolve high-stress situations, improving client satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Service Advisor
Jiffy Lube
02.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Representative
Apple
04.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Tim Hortons
01.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Totalship
02.2018 - 12.2021
- Built relationships with customers to encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Social Science - Psychology
Dawson College
Montreal, QC05.2020
High School Diploma -
Westwood High School
Hudson, QC06.2017
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
Languages
English
Native or Bilingual
French
Native or Bilingual
References
Christopher Bell (Jiffy Lube)
+1 (519) 588-0633
Carly Seguin (Totalship)
+1 (514) 718-0840
Timeline
Service Advisor
Jiffy Lube
02.2023 - Current
Customer Service Representative
Apple
04.2022 - 12.2022
Cashier
Tim Hortons
01.2021 - 03.2022
Customer Service Representative
Totalship
02.2018 - 12.2021
Social Science - Psychology
Dawson College
High School Diploma -
Westwood High School
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