Obaseki Amanda Osas
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
11
11
years of professional experience
Work History
Coustomer Care
Mummy’s Taste
12.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
Retail Stock Clerk
Double Delight Fast Food
10.2013 - 07.2014
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pre-assembled containers to be easily selected by packing associates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
Education
Masters Of Arts - International Relations
Noida International University
Utta Pradesh (india)09.2020
Bachelors Of Arts - English Language And Literature
Delta State University
Delta State (abraka) 10.2017
Skills
- Interdepartmental Collaboration
- Customer Care
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Store Opening
- Professional Relationships
- Call Center Processes
- Reading Comprehension
- Meeting Support
- Inquiry Requests
- Goal Attainment
- Staff Mentoring
- Guest Experiences
- Excellent Listening Skills
Timeline
Coustomer Care
Mummy’s Taste
12.2021 - Current
Retail Stock Clerk
Double Delight Fast Food
10.2013 - 07.2014
Masters Of Arts - International Relations
Noida International University
Bachelors Of Arts - English Language And Literature
Delta State University
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