Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Amanda Ortiz

Amanda Ortiz

Upland

Summary

Experienced Director of Operations with exceptional client care- understanding the significance of empathy and individualized needs. I work well with changes to my environment and am quickly malleable to any task at hand. Many of my experienced years have been providing direct care with children with special needs or medical needs where I met and exceeded demanding tasks.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Operations

Casa Health Care
03.2020 - Current
  • Manage scheduling for all direct care staff, ensuring proper care for patients and sufficient staffing in the home.
  • Trainer of new and current staff, ensuring all state regulations for employees are in compliance and up to date.
  • Continual oversight of house supervisors, ensuring all homes are fully stocked with necessary equipment and supplies for the safety and care of our patients.
  • Monthly performance and chart review with the CEO, Nurse Supervisor, and the QIDP.

Studio Manager and Designer

Verde Olivo Floral
09.2019 - Current
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Classroom Volunteer

Western Christian School
09.2017 - Current
  • Provided general assistance to classroom teachers by distributing paperwork and cleaning up play areas.
  • Prepared materials for class activities and art projects.
  • Monitored students in library.

LVN Manager

Casa Health Care
01.2016 - Current
  • Oversight of LVN's, assuring medical care and appointments are timely and up to date with compliance protocols.
  • Manage employee schedules, based on employee availability and company need.
  • Trainer for new employees and recurrent trainer for employees, ensuring compliance with state regulations.
  • Liaison between patients and nursing staff at schools/day programs, ensuring interdisciplinary medical needs are met.

Home Health LVN

24/7 Home Health
01.2014 - 12.2015
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Helped patients achieve higher standards of living through effective ADL coaching and assistance.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Assured that medications, personal care supplies, and doctors appointments were current and available to the patient.
  • Responded to patient requests, including but not limited to personal care needs, household needs, and personal assistance.

Sunday School Director

Casa De Adoracion Y Gloria
02.2008 - 08.2015
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Kept program children safe and secure at all times with proactive monitoring strategies.

Education

Licensed Vocational Nurse - Nursing

American Career College
CA
02-2013

Skills

  • Leadership training
  • Strategic planning and execution
  • Schedule oversight
  • Process improvement
  • Risk mitigation
  • Operational efficiency
  • Performance analysis
  • Employee development

Certification

  • Licensed Vocational Nurse (LVN) - California Board of Nursing, License #277812
  • Cardiopulmonary Resuscitation and (CPR) and First Aid - American Heart Association

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director of Operations

Casa Health Care
03.2020 - Current

Studio Manager and Designer

Verde Olivo Floral
09.2019 - Current

Classroom Volunteer

Western Christian School
09.2017 - Current

LVN Manager

Casa Health Care
01.2016 - Current

Home Health LVN

24/7 Home Health
01.2014 - 12.2015

Sunday School Director

Casa De Adoracion Y Gloria
02.2008 - 08.2015

Licensed Vocational Nurse - Nursing

American Career College

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Amanda Ortiz