Organized and dependable privacy professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Physician Advisor
College of Physicians and Surgeons of Ontario
09.2022 - Current
Support and promote compliance with College policies and processes related to data protection and records and information retention and disposition
Provide public advisory services and guidance by clarifying health care regulations, policies, and guidelines with respect to complaints and practice management issues
Responsible for ensuring accountability, accessibility and responsiveness in an effective and efficient manner
Consistently provide effective solutions and risk-appropriate advice to members of the public and physicians
Develop and deploy training and awareness campaigns on relevant topics
Documenting and escalating calls when necessary to identify and communicate issues and trends in health care delivery for the improvement of College policies/practices
Eligibility Adjudicator
Workplace Safety Insurance Board, WSIB
01.2022 - 07.2022
Strong knowledge base of Ontario Human Rights Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act and related policies and guidelines
Strong analytical skills to assess relevance of evidence and exercise sound judgment
Documents reasons for ineligibility, advises in writing and makes referrals to other resources or services within the community, to help meet the client’s needs
Payment Services Officer - EI Program
Service Canada
09.2019 - 12.2021
Deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence
Ability to handle multiple tasks and prioritize work efficiently as demonstrated by rendering decisions on over 30-55+ claims per day in fast-paced environments
Familiarity with risk management and compliance and ability to understand policies and provide guidance on related matters
Assist families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
Insurance Analyst - Privacy & Compliance
TD Insurance
04.2019 - 09.2019
Review, prepare and make considered recommendations to Manager or senior underwriter where application is above authority limit
Knowledge of federal and provincial privacy laws in Canada, including Bill C-27 and Law 25 in Quebec with foundational knowledge of CASL, GDPR and CCPA
Understand how Bank's risk appetite and risk culture should be considered in underwriting processes within established guidelines
Familiarity with technology and architecture as it applies to data, e.g. databases, cloud storage, data flows, etc.
Financial Services Representative
CIBC
05.2017 - 04.2019
Built, fostered and maintained effective working relationships with the ability to work collaboratively with internal stakeholders
Recognized as top Customer Service and Sales Performer
Provided onsite training and peer-mentoring for new hires
Technically savvy and able to navigate many varied systems like COINS, ECIF, CERTAPAY
Knowledge of Anti-Money Laundering and KYC policies and procedures
Education
B.A., Hons. - Human Rights And Equity Studies
York University
Toronto, ON
Bachelor of Arts - Psychology
York University
Toronto, ON
09.2022
Skills
Effective communication skills
Project Management
Productivity Management
Data Security
Critical Thinking
Risk Management
Compliance Requirements
Certified Privacy Professional
Languages
English
Native or Bilingual
French
Elementary
Timeline
Physician Advisor
College of Physicians and Surgeons of Ontario
09.2022 - Current
Eligibility Adjudicator
Workplace Safety Insurance Board, WSIB
01.2022 - 07.2022
Payment Services Officer - EI Program
Service Canada
09.2019 - 12.2021
Insurance Analyst - Privacy & Compliance
TD Insurance
04.2019 - 09.2019
Financial Services Representative
CIBC
05.2017 - 04.2019
B.A., Hons. - Human Rights And Equity Studies
York University
Bachelor of Arts - Psychology
York University
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