AMANDA OLSEN
Windsor
Summary
Solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Chapter Two Brewery
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Restaurant Manager/ Server/ Bartender
Milos
09.2020 - Current
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Served the needs of customers in a busy environment
Restaurant Manager
Erie Street Gastro Pub
06.2024 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager / Server
The Manchester
09.2014 - 09.2020
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Reviewed staffing levels to meet operational needs and financial objectives
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations
- Developed weekly work schedule to meet business demands
Server
The Dominion House
04.2012 - 11.2014
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Reconciled cash tills from dining sales as part of closing duties
- Entered orders into computer system to coordinate with kitchen staff
- Assigned and arranged tables for large groups
- Adhered to liquor regulations to serve alcohol safely
Powder Coat Painter
Peter Anthony Design
02.2008 - 06.2014
- Maintained equipment, including cleaning, lubrication, and minor repairs
- Achieved specific temperature settings for specified formulas, melting or heating substances to proper level
- Used solvents and cleaners to prep surfaces for painting or coating
- Prepared metal surfaces to remove grease, dirt and rust
- Inspected finished products for defects or imperfections in coating
- Operated spray guns and other equipment to apply powder coatings evenly
- Rotated between different workstations to meet production needs
Upholsterer
Peter Anthony Design
02.2008 - 06.2014
- Supported furniture structure and longevity of repairs by fastening strips of webbing to furniture
- Restored furniture pieces, replace webbing, padding, or springs
- Repaired flaws or damage to upholstery fabric
- Installed cushions, seats, armrests, and other upholstered components in vehicles or furniture
- Reviewed job tickets and work orders to determine material specifications
Education
Diploma -
J.L.Forster Secondary School
06.1999
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Menu development
- General labor
- Schedule Coordination
- Problem Solving
- Quality Control
- Team leadership
- Operational efficiency
- Employee motivation
Certification
- Food Handler's Certification
- Smartserve certification
Timeline
Operations Manager
Chapter Two Brewery
08.2024 - Current
Restaurant Manager
Erie Street Gastro Pub
06.2024 - 08.2024
Restaurant Manager/ Server/ Bartender
Milos
09.2020 - Current
Restaurant Manager / Server
The Manchester
09.2014 - 09.2020
Server
The Dominion House
04.2012 - 11.2014
Powder Coat Painter
Peter Anthony Design
02.2008 - 06.2014
Upholsterer
Peter Anthony Design
02.2008 - 06.2014
- Food Handler's Certification
- Smartserve certification
Diploma -
J.L.Forster Secondary School
Similar Profiles
Caroline MundenCaroline Munden
Event Specialist / Brand Ambassador at Pourtastic LLC / Next Level Marketing / High Profile Models / Odell Brewery / Dragon Spirits / 4th Tap Brewery / Inner Circle BeverageEvent Specialist / Brand Ambassador at Pourtastic LLC / Next Level Marketing / High Profile Models / Odell Brewery / Dragon Spirits / 4th Tap Brewery / Inner Circle Beverage
Jennifer FranzJennifer Franz
Director of Development at Cystic Fibrosis Foundation – Western Pennsylvania ChapterDirector of Development at Cystic Fibrosis Foundation – Western Pennsylvania Chapter
Corrick ChancelorCorrick Chancelor
Parliamentarian and Protocol Chair at Top Teens of America Southern Pearls Miami-Dade ChapterParliamentarian and Protocol Chair at Top Teens of America Southern Pearls Miami-Dade Chapter
Tayla DykeTayla Dyke
Digital Content Creator at ANZ Bloodstock NewsDigital Content Creator at ANZ Bloodstock News
Maha Abu-DrazMaha Abu-Draz
IT Help Desk Technician at Agriculture and Agri-Food Canada, AAFCIT Help Desk Technician at Agriculture and Agri-Food Canada, AAFC