AMANDA OLSEN
Windsor,Canada
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
Work History
Operations Manager
Chapter Two Brewery
Windsor, Ontario
08.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Restaurant Manager/ Server/ Bartender
Milos
Windsor, Ontario
09.2020 - Current
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Served the needs of customers in a busy environment
Supervisor
Erie St Gastro Pub
Windsor, Ontario
06.2024 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Restaurant Manager / Server
The Manchester
Windsor, On
09.2014 - 09.2020
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Reviewed staffing levels to meet operational needs and financial objectives
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations
- Developed weekly work schedule to meet business demands
Server
The Dominion House
Windsor, Ontario
04.2012 - 11.2014
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Reconciled cash tills from dining sales as part of closing duties
- Entered orders into computer system to coordinate with kitchen staff
- Assigned and arranged tables for large groups
- Adhered to liquor regulations to serve alcohol safely
Powder Coat Painter
Peter Anthony Design
Windsor, Ontario
02.2008 - 06.2014
- Maintained equipment, including cleaning, lubrication, and minor repairs
- Achieved specific temperature settings for specified formulas, melting or heating substances to proper level
- Used solvents and cleaners to prep surfaces for painting or coating
- Prepared metal surfaces to remove grease, dirt and rust
- Inspected finished products for defects or imperfections in coating
- Operated spray guns and other equipment to apply powder coatings evenly
- Rotated between different workstations to meet production needs
Upholsterer
Peter Anthony Design
Windsor, Ontario
02.2008 - 06.2014
- Supported furniture structure and longevity of repairs by fastening strips of webbing to furniture
- Restored furniture pieces, replace webbing, padding, or springs
- Repaired flaws or damage to upholstery fabric
- Installed cushions, seats, armrests, and other upholstered components in vehicles or furniture
- Reviewed job tickets and work orders to determine material specifications
Education
Diploma -
J.L.Forster Secondary School
Windsor06.1999
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Menu development
- General labor
- Schedule Coordination
- Problem Solving
- Quality Control
- Performance monitoring
- Health and safety compliance
- Inventory management
Timeline
Operations Manager
Chapter Two Brewery
08.2024 - Current
Supervisor
Erie St Gastro Pub
06.2024 - 08.2024
Restaurant Manager/ Server/ Bartender
Milos
09.2020 - Current
Restaurant Manager / Server
The Manchester
09.2014 - 09.2020
Server
The Dominion House
04.2012 - 11.2014
Powder Coat Painter
Peter Anthony Design
02.2008 - 06.2014
Upholsterer
Peter Anthony Design
02.2008 - 06.2014
Diploma -
J.L.Forster Secondary School