Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ofosu

Mississauga,ON

Summary

Communications Specialist with a proven track record in developing and executing effective communication strategies across various industries. Skilled in writing, drafting, and editing communications, enhancing client satisfaction, and optimizing digital content. Adaptable and self-sufficient, with strong experience in cross-functional collaboration and supporting team members.

Overview

4
4
years of professional experience

Work History

Communications Specialist

BMO Financial Group (fixed-term)
04.2023 - 10.2023

Key Responsibilities

  • Strategic communications plan development and execution
  • Cross-functional collaboration and managing

Achievements

  • Achieved 95% client satisfaction rate by clearly and effectively communicating product changes and onboarding steps.
  • Produced high-volume email campaigns, resulting in 45% increase in click-through rates.
  • Supported organizational change initiatives by crafting engaging internal messaging to keep employees informed and aligned with the migration process, enhancing overall team cohesion

Digital Content Editor

Greater Toronto Airports Authority (fixed-term)
09.2022 - 01.2023

Key Responsibilities

  • External web content management
  • Digital strategy support for web and social channels

Achievements

  • Achieved 30% decrease in bounce rates through effective management and optimization of web-based content.
  • Enhanced user experience and site performance by regularly monitoring and analyzing web analytics data, leading to strategic improvements.
  • Boosted search engine rankings through the implementation of SEO best practices in all digital content.

Social Media Manager

Dressed To Deliver
04.2021 - 01.2022

Key Responsibilities

  • Social media management and brand messaging
  • Content creation and curation
  • Performance metrics analysis

Achievements

  • Grew follower base by 50% and increased engagement rate by 60% through targeted content and optimized posting schedule.
  • Optimized social media content by analyzing audience insights and implementing data-driven strategies, resulting in 25% increase in conversion rates through A/B testing methodologies.
  • Implemented targeted email segmentation strategy, resulting in 25% increase in click-through rates.

Public Relations and Communications Coordinator

Dress For Success
10.2019 - 01.2021

Key Responsibilities

  • Media relations and community outreach
  • Content creation and management

Achievements

  • Effectively communicated the organization’s mission and events by crafting compelling web copy and creating engaging digital content.
  • Contributed to 20% increase in volunteer sign-ups through impactful social media messaging.
  • Increased website traffic by 30% by developing and publishing engaging communication pieces.

Education

BA - Media And Communication Studies And Law - Faculty of Public Affairs

Carleton University
Ottawa, ON
04.2021

Skills

  • Google: Analytics, Ads, Tag Manager
  • CMS: Wordpress, Sitecore
  • Project Management: Asana, Trello, Workspace
  • Email Marketing: Mailchimp
  • Graphic Design: InDesign, Illustrator, Canva
  • Internal Communications: Sharepoint
  • Social Media Management: Hootsuite, Sprout Social
  • SEO: Ahrefs and Semrush

Timeline

Communications Specialist

BMO Financial Group (fixed-term)
04.2023 - 10.2023

Digital Content Editor

Greater Toronto Airports Authority (fixed-term)
09.2022 - 01.2023

Social Media Manager

Dressed To Deliver
04.2021 - 01.2022

Public Relations and Communications Coordinator

Dress For Success
10.2019 - 01.2021

BA - Media And Communication Studies And Law - Faculty of Public Affairs

Carleton University
Amanda Ofosu