Amanda Nunes
Oromocto,Canada
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Insurance Adjuster
Pethealth Inc.
Toronto, Canada
01.2023 - 07.2025
- I was promoted from insurance sales agent to insurance adjuster due to my medical background.
- I was an insurance adjuster inputting and processing claims as high as $30,000.
- I performed Pre-Approvals and Reassessments with an average QA of 95% and a productivity rating consistently above 100%.
Insurance Agent
Pethealth Inc.
Toronto, Canada
01.2022 - 01.2023
- I possessed my OTL license in BC, Alberta, Manitoba, Ontario, New Brunswick, Nova Scotia, PEI, and Newfoundland.
- I have experience selling as well as servicing policies.
- I had a consistent 90%+ customer satisfaction rating, and received regular positive feedback from clients.
Veterinary Technician
Thomas Glen Erin Animal Hospital
Mississauga, Canada
11.2020 - 12.2021
- I assisted clients with diagnoses and nutritional advice, as well as facilitating payment, preparing medication/treatment, completing follow-ups, and monitoring inventory.
Veterinary Assistant/Receptionist
Mavis Road Animal Clinic
Mississauga, Canada
02.2019 - 09.2020
- I was fully in charge of the clients experience, including check-in, payment, insurance documentation and ensuring a welcoming and respectful environment
Veterinary Assistant/Receptionist
Eatonville Animal Hospital
Toronto, Canada
01.2018 - 01.2019
- I was solely responsible for cashing clients out, beginning appointments, cleaning, surgical prep and monitoring, kennel duties, and all administrative tasks.
Veterinary Assistant/Receptionist
Dufferin Davenport Animal Hospital
Toronto, Canada
03.2017 - 03.2018
- I was responsible for all reception duties, while simultaneously caring for patients and assisting clients
Veterinary Assistant
Bloorcourt Veterinary Clinic and Roncy Village Vet Clinic
Toronto, Canada
09.2015 - 03.2017
- I was responsible for scheduling appointments, answering incoming calls from clients, and controlling inventory across two different locations
Animal Care Attendant
Don Valley Animal Hospital
Toronto, Canada
05.2010 - 08.2015
- Began as an animal care attendant and gained skills to become a veterinary receptionist, while attending high school
Education
Bachelor's Degree - English Literature
University of Toronto
Toronto 09.2012 - 04.2017
Skills
- Computer Skills including Microsoft Office, Avimark, Ephesoft, Insurance Processing Software, Calabrio, Workday
- Handling and Transfer of Confidential Medical Records
- Veterinary Technician Experience
- Front Desk/Reception including Scheduling, Sales, Inventory and Customer Rentention
- Triage
- Medical Terminology
- Medication Administration
- Insurance Adjusting
- Customer Service Skills
- Quality Assurance Training
- Laboratory Experience
- Call Center Experience including Sales, Retention, Point-of-Sale, and Confidentiality
Languages
English, Fluent
French, Intermediate
Timeline
Insurance Adjuster
Pethealth Inc.
01.2023 - 07.2025
Insurance Agent
Pethealth Inc.
01.2022 - 01.2023
Veterinary Technician
Thomas Glen Erin Animal Hospital
11.2020 - 12.2021
Veterinary Assistant/Receptionist
Mavis Road Animal Clinic
02.2019 - 09.2020
Veterinary Assistant/Receptionist
Eatonville Animal Hospital
01.2018 - 01.2019
Veterinary Assistant/Receptionist
Dufferin Davenport Animal Hospital
03.2017 - 03.2018
Veterinary Assistant
Bloorcourt Veterinary Clinic and Roncy Village Vet Clinic
09.2015 - 03.2017
Bachelor's Degree - English Literature
University of Toronto
09.2012 - 04.2017
Animal Care Attendant
Don Valley Animal Hospital
05.2010 - 08.2015